Compliance
A client misses an appointment and has a felony charge. What is the reporting period?
5 days
Name five naming conventions.
Efiles, Day 1 Outreach, DATE F2F Intake, DATE Voluntary PC, DATE F2F Re-Arrest
What is the job title of the person who completes the CJA Report?
Court Representative
What is the timeline for the grace note policy?
Note needs to be entered within 24 business hours
Name 5 self-care activities that you can do when feeling stressed and you are at work
What is the outreach protocol once a client misses an appointment?
Perform outreach to client/attorney the same day; add them on the non-compliance board; next day fill out MSD compliance violation; continue daily outreach for three days then weekly.
A client completes their first phone appointment and they are a T1, L2. What is the note title?
DATE PC (1/2)
When a client misses an appointment, when is the latest you can email the attorney?
The following business day
When calling out sick/emergency what time does the email to your supervisor have to be sent by?
1 hour before your start time
What mental illness is often triggered by a traumatic event?
PTSD
What is the compliance clock for a misdemeanor IPV charge?
5 Days
You conducted outreach for CASES. What is the note type?
Outreach - Other
CJA is primary and level 3, CASES is secondary and level 5. What is the client's supervision level?
Level 5
What's the timeline to use your banked wfh day?
4 weeks
Name 5 Mental Health Resources that has been utilized?
5 resources
A client misses their re-arrest RUS appointment, has a felony charge and did not complete intake. What is their compliance clock?
2 days
A client completed his F2F appointment with CASES, what does the title of the note look like?
DATE Multi-Site CASES
A client calls you and tells you he is sick two weeks in a row, based on your assessment you can tell he is telling the truth. You encourage client to see a doctor but he does not have insurance and feels he needs to rest and is asking for a PC appointment but is unable to provide documentation. Based on our policy, would the client need to come in for his F2F appt or can he do a PC appointment?
Without documentation, we cannot approve a 2nd PC appointment in a row
A client comes in for intake under the influence and you are unable to complete the intake. How many does the client have to come in for his intake before the 2 day clock starts?
What color ribbon is used for Mental Health Awareness?
Green
A client has been in custody and when doing weekly outreach on Friday, you realized that the client was released on the Monday before. When does the compliance clock start?
Friday, the day you found out
You conducted outreach for a collateral contact. What is the note type?
Outreach - Contacts
A T2 client needs to complete how many appointments within the first 30 days of in QSR?
5 appointments
What year was CJA founded?
2009
What is the crisis number hotline?
988