Required Service Behaviors
When a Guest says "Thank You" what do you respond with...
What is "My Pleasure"
What is the Suggestive Selling Threshold number for Managers & Buddy Trainers?
What is "Over/Above 60"
What is "The H.E.A.R.D Model"
When a Guest walks in, what do we say?
What is "Hi, Welcome in"
Before tendering out(paying) an order, what do we ask all of our Guest?
What is "Would you like to add a Cookie or Brownie to your order?"
How long should a Guest be at the window?
What is "Less than 30 Seconds"
When a Guest is walking to the Trash bin, what do we do?
What is "May I take that tray from you?"
Can I get a Number 4 Meal?
What is "Will that the 4 piece?"
How many pumps of syrup go into an LTO drink in a clear cup?
What is "3 pumps of Syrup"
What is CORE 4? Put them in order of which gestures will be received by the Guests
What is "Create Eye Contact, Share a Smile, Speak with a Friendly Tone, always Show & Say My Pleasure"
Can I get a Number 3 Meal?
What is "Will that be the 12 count?"
What is Ed Murray's Vision?
What is "To Create an Oasis"
Name all three Required Service Behaviors:
What is "Carrying out large orders, helping High Needs Guests, & Table Touch In's"
Can I get a Number 1 Meal?
What is "Did you want lettuce, tomatoes, & cheese on that sandwich?"
What year was was Chick-fil-A founded, and who was the founder?
What is "1967, and who is Truett Cathy"