Steps of Service
What is the 5/10 foot rule for greeting a guest?
If you are within 5 feet use verbal greeting.
If you are within 10 feet use non verbal communication.
What positions are considered front of house?
Cashier, Greeter, Server, Bartender
How often should we change sanatizer buckets?
Every 4 hours
Where was Buffalo Wild Wings started?
Kent, Ohio
How fast should you greet a guest at the door?
Within 30 seconds.
Who is resposible for running food?
Everyone in FOH
What are the five stations in the HOH?
Chip, Shake, Grill, Southwest, Inside Expo
How many rings do you have to answer the phone when someone calls?
3 rings
What is a server buddy?
A server in a section near yours who can also assist a guest in your section.
What temperature do Traditonal Wings need to be when coming out of the fryer?
Minimum of 200 degrees
What should a server recommend when they greet a table?
Once a guest leaves how soon should a table be reset
Within two mins
What is the buddy system for in the HOH?
How long after desert is ordered should it be delivered to the guest?
Within 3 mins
What does N.O.W stand for?
No orders wait, we run food as soon as its ready.
How many types of cheese do we carry and what are they?
10
American, Chedder, Swiss, Pepperjack, Cojita, Parmesan, Blue Cheese, Chedder Jack, Fat Tire Beer Cheese, Hatch Queso