Show:
Conflict Resolution and Empathy
Verbal and Nonverbal Communication
Relationships
Communication Styles and Boundaries
Social Anxiety
100

List one example of an “I” statement

I felt _____ (emotion) when _____ (behavior/words)

100

Why is it important to match your verbal communication to your nonverbal communication?

It provides clarity and conveys exactly what you mean

100

Name at least 2 social skills required for personal relationships (family, romantic, etc.)

Honesty, compassion, patience, eye contact, good conflict resolution skills, being okay with letting things go if needed, etc.

100

What is one tip for a healthy boundary and how does it help

Give yourself permission to say no

Communicate assertively

Pay attention to strong emotions

Tailor boundaries to the situation

Expand your comfort

Use your values as a compass

100

List 3 emotional symptoms of social anxiety

  • Fear of situations in which you may be judged negatively
  • Worry about embarrassing or humiliating yourself
  • Intense fear of interacting or talking with strangers
  • Fear that others will notice that you look anxious
  • Fear of physical symptoms that may cause you embarrassment, such as blushing, sweating, trembling or having a shaky voice
  • Avoidance of doing things or speaking to people out of fear of embarrassment
  • Avoidance of situations where you might be the center of attention
  • Anxiety in anticipation of a feared activity or event
  • Intense fear or anxiety during social situations
  • Analysis of your performance and identification of flaws in your interactions after a social situation
  • Expectation of the worst possible consequences from a negative experience during a social situation
200

Name an unhealthy way to respond to conflict, and a healthier way to replace it

Unhealthy Responses:

  • An inability to recognize and respond to the things that matter to the other person.
  • Explosive, angry, hurtful, and resentful reactions.    
  • The withdrawal of love resulting in rejection, isolation, shaming, and fear of abandonment.
  • An inability to compromise or see the other person’s side.  
  • Feeling fearful or avoiding conflict; expecting a bad outcome.      

Healthy Responses:

  • The capacity to empathize with the other person’s viewpoint.
  • Calm, non-defensive, and respectful reactions.
  • A readiness to forgive and forget, and to move past the conflict without holding resentments or anger.
  • The ability to seek compromise and avoid punishing.
  • A belief that facing conflict head-on is the best thing for both sides.
200

Name one way you can improve your nonverbal communication skills

Pay attention to your own behaviors

Pay attention to others' behaviors

Look for nonverbal cues that don't match (ex. slamming cupboards when you said you were fine)

Think before acting

Ask before assuming (nonverbal communication means different things to different people)

200

Name 3 skills that show professionalism

Be on time and reliable

Wear appropriate dress

Be a team player

Accept feedback

Have a positive attitude

Manage time effectively

Respect professional boundaries

Maintain Confidentiality

200

Respond to this situation passively, aggressively, and assertively. 

  • Your friend always asks for some of your lunch, but today you don’t have enough.

Passive example: Oh sure, have as much as you want.

Aggressive example: absolutely not, you always ask for my lunch and today I barely have enough for myself. Don't you have food at home?

Assertive example: Sorry, I can't today. I only brought enough for myself.


200

List 3 physical symptoms associated with social anxiety

  • Blushing
  • Fast heartbeat
  • Trembling
  • Sweating
  • Upset stomach or nausea
  • Trouble catching your breath
  • Dizziness or lightheadedness
  • Feeling that your mind has gone blank
  • Muscle tension
  • Avoiding common social situations
300

List 2 Signs of Empathy

  • You are good at really listening to what others have to say.
  • People often tell you about their problems.
  • You are good at picking up on how other people are feeling.
  • You often think about how other people feel.
  • Other people come to you for advice.
  • You often feel overwhelmed by tragic events.
  • You try to help others who are suffering.
  • You are good at telling when people aren't being honest.
  • You sometimes feel drained or overwhelmed in social situations.
  • You care deeply about other people.
  • You find it difficult to set boundaries in your relationships.
300

List two tips for good verbal communication

  • Consider who you’re speaking to/with
  • Know ahead of time what you want to say
  • Try to be as direct as possible
  • Avoid jargon, acronyms, and even slang
  • Have some confidence in what you’re saying (it will help others feel confident in you)
  • Actively listen to the other side
  • Ask questions to understand the other side
  • Summarize after a long dialogue
  • Follow-up after a conversation to reinforce
300

Name 2 important skills for adult friendships

Initiative- seek things out

Affirmation- show other people you like them

Security- be a secure person

Persistence- spend time on your friendships even when you think you don't have a ton of time

Reaching Out- even when you don't have time for a hang-out, you can reach out to them and make sure they feel thought of and stay connected

300

Explain the difference between healthy, rigid, and porous boundaries

Healthy: Selective about who to let in, takes time to build trust, shares information appropriately, says no when needed, supports others but at an appropriate level, values own and other's opinions, accepts conflict as a normal part of life, is assertive

Porous: anyone can get close, overly trusting of others (even strangers), has difficulty saying no, overly involved in others' problems, quick to adopt others opinions, avoids conflicts, is passive

Rigid: keeps most people at a distance, untrusting of others, guarded with personal info, says "no" most of the time to others, detached from others' problems, tends to ignore others' opinions, avoids conflict by pushing people away, is aggressive

300

List 3 examples of everyday experiences that can be hard for individuals with social anxiety

  • Interacting with unfamiliar people or strangers
  • Attending parties or social gatherings
  • Going to work or school
  • Starting conversations
  • Making eye contact
  • Dating
  • Entering a room in which people are already seated
  • Returning items to a store
  • Eating in front of others
  • Using a public restroom
400

What is emotional awareness, and why is it important?

Being aware of your (and others) emotional experiences, and being able to manage your feelings appropriately.

It's important because it helps you understand yourself and others, communicate clearly and effectively, and stay motivated until a conflict is resolved

400

Name one of the 5 types of verbal communication

Intrapersonal (speaking to yourself, inner thoughts)

Interpersonal (conversation with one person)

Group (conversation with at least 3 people)

Public (one speaker and an audience)

Mass (TV, social media, radio)

400

Name 2 of 7 professional skills

Communication Skills

Organizational Skills

People Skills

Problem-Solving Skills

Public Speaking Skills

Leadership Skills

Stress-Management Skills

400

List what nonverbal’s looks like for passive, aggressive AND assertive communicators

Passive: avoids eye contact, looks away, makes body appear smaller, hands together/clammy, fidgety

Assertive: comfortable eye contact, relaxed, open, friendly gestures

Aggressive: narrow eyes, emotionless staring, expressionless, makes body bigger (spreads feet, hands on hips, head high), points fingers, fists/clenched hands

400

List 3 complications of not treating social anxiety

  • Low self-esteem
  • Trouble being assertive
  • Negative self-talk
  • Hypersensitivity to criticism
  • Poor social skills
  • Isolation and difficult social relationships
  • Low academic and employment achievement
  • Substance abuse, such as drinking too much alcohol
  • Suicide or suicide attempts
500

Name and explain one of the three main reasons someone may lack empathy in a situation

Cognitive Biases- having faulty thinking that makes it difficult to see from other people's perspectives (ex. it's internal factors for others' failures, external factors for your own failures)

Dehumanization- "People who are different from you don't behave the same as you do"

Victim Blaming- Believing people "get what they deserve" and that it's the persons fault they're going through something

500

List 6 out of 9 of the types of nonverbal communication

Facial Expressions

Gestures

Tone of Voice/loudness/pitch

Body Language

Personal Space

Eye gaze/contact

Touch

Appearance (clothing, hair, etc.)

Artifacts (objects/images such as a badge, uniform, sign, etc.)

500

Explain the difference between professional “workplace” (soft) skills and  “technical” (hard) skills

Workplace (soft) skills are people skills

Technical (hard) skills are specific skills you need for that job (ex. literary analysis, editing, coding, cooking, etc.)

500

List two types of boundaries and give an example of each

Physical- personal space/physical touch

Emotional- feelings

Intellectual- thoughts and ideas

Material- how you use your money and possessions

Time- how you spend your time

500

List 3 safety behaviors

Speak very little

stand far from others to avoid conversation

constantly check appearance in the mirror

use drugs/alcohol

avoid asking questions

talk excessively to avoid silences

cave to peer pressure or wishes of others

speak very softly

avoid sharing personal info

obsess over appearance

avoid eating in front of others

excessively rehearse what to say before socializing

lie or exaggerate to look better

avoid eye contact

come up with reasons to leave social event early

use distractions to appear busy

continually seek reassurance or approval