Building Trust
How to you build trust with a client?
Be dependable
Meaning of being Authentic?
What is Competency?
The ability to use or apply a skillset to successfully complete tasks
Characteristics of Trust
Honesty, Reliability, Transparency, Integrity
Authenticity inspires _______?
Confidence
Do Competency and Transparency go hand in hand?
Yes
Difference between Transactional and Relational Trust?
Transactional - Trust that an individual will keep their word
Relational - Trust in a person to show sympathy
Why is being authentic so hard in a workplace?
Your own perception
5 Key Competencies
Self-Awareness, Self-Management, Social awareness, Relationship Skills and Responsible Decision Making