Menu Knowledge
What sizes are the kid's, regular, and large beef sandwiches? (inches)
Kids = 4.5 inches
Regular = 6 inches
Large = 9 inches
What does the A in BLAST stand for?
What is the must ask question for the Buona Classics?
Would you like at add cheese or peppers?
What bag would you use to bag a regular beef and a fry?
6#
What does the G in Great stand for?
Greet
How many meatballs come on the LARGE sandwich?
5 meatballs
If a guest asks for a side of sweet peppers, you response would be __________
Yes, absolutely!
What is step 1 in the 4 steps of order taking?
Greet
What bag would you use to bag a Large Beef?
12# bag
When a guest thanks you, respond with "__________"
It's my pleasure!
What sandwich is both a chicken and a burger item?
Avocado Pepper Jack Chicken / Burger
A guest informs you that they received a beef with hot peppers but they wanted sweet peppers. What should you do?
Apologize, ask the kitchen to make a new sandwich and throw the old one away, and inform your manager.
How much money is in your drawer to start off the day?
$200-$250
What bag would you use to bag a clamshell?
12 # bag
What does GREAT stand for?
Greet
Repeat
Ensure
Ask
Thank
What dressing comes on the Chopped Chicken Salad?
If you are handling a guest complaint, who should you follow up with about the encounter?
Your manager
What is the 5 second rule as an order taker?
You must greet every guest within 5 seconds.
How long should a Burger take to make?
3-4 minutes.
If it is taking longer, ask the kitchen how much longer!
Where should your hand be placed when serving dine-in food plates?
Furthest away from the food, under the paper.
What kind of cheese comes on the Cheesy Cheddar Beef?
Melted Cheese Sauce and Shredded Cheddar
Why is it important to smile and make eye contact when handling guest encounters?
To show you are being sincere and that you care!
A guest is placing an order and asks for a Beef Combo. Will you ring up the Beef and Sausage Combo or the Beef Value Meal?
Neither! Ask the guest for verification first. Do not guess!
If you are bagging a salad, what items must go in the bag with the salad?
Bread, fork, napkins.
What should you do if you notice a dine-in guest doesn't have napkins?
Offer to get them some napkins from the counter!