A Customer Orders….
Grilled Cheese No Onion
Bun Cheese Lettuce Tomato Spread
Who are the founders on In N Out?
Harry and Esther Snyder
What is the proper way to dice potatoes?
2 hand method
What type of oil do we use?
Sunflower Seed Oil
What are the 3 E’s?
Enter, eat, exit
Double Double lettuce only
Meat Cheese bun and lettuce
In n out is known for Californias first
Drive thru
When must we use step ladder?
When we can reach it standing on our feet
What are 4 ways to increase fry sales?
Ask, consistently serve a hot fry, consistently serve a proper portion fry, consistently serve a properly cooked fry
What is In N Outs golden rule?
1.The customer is always right.
2. And if by chance the customer makes a mistake, refer back to rule number one.
Cheeseburger plain
Meat cheese and bun
What 8 states are we in?
California, Nevada, Utah, Texas, Arizona, Colorado, Oregon, Idaho
When must you wear two cut gloves
When cleaning any slicer
What harms the oil?
Water, Age, Salt/Food particles, Heat
What are the 4 never’s ?
Never Argue with customer, Never put the customer on the defensive, Never make excuses, Never make a big deal
Flying Dutchman
2 Meats and 2 Cheese
What soda did Dr Pepper replace?
Orange Fanta
What is the ppm for the sanitizer, and how do you check it?
200, use sanitizer strips
What is special about the potatoes we use?
They are specific for frying
What does H.E.A.R.T stand for?
Hear, Empathize, Apologize(if necessary), Redirect, Thank customer
A number 1 animal style
A double double animal style, regular fry, and a drink
What was the original lap mat made of?
Brown Wax Paper
What are the two type of first extinguishers in every store, and what are they used for?
The silver, Category K, extinguisher is specially used for oil and grease fires. The red extinguisher is for other types of fires
What are the 4 ways to handle sugar frys?
Cook longer, use warm water, lower temperature, change water more often
What is the most important part of your uniform?
Smile