Burke 101
What is Burke's Mission?
What is working together to improve lives
This Burke service helps children from birth to age 3 and their families.
What is ECI
What is Burke's 24-hour crisis hotline?
What is 1-800-392-8343
A parent calls about developmental concerns involving their 2-year-old. Which Burke service?
What is ECI
A note says:
“Client was difficult and manipulative.”
What's the problem?
What is It's subjective/judgmental rather than objective, behaviorally specific documentation.
How many counties does Burke serve?
What is 11
This program provides outpatient services for people working toward sobriety and long-term recovery.
What is Substance Use Services
TRUE OR FALSE: Burke's Central Administration phone number is the same as the 24-hour crisis line.
What is False
A veteran wants peer support and therapy but isn't sure whether they qualify based on their benefits. Which Burke service?
What is Veteran Services
Which is better?
A: “Client was crazy today.”
B: “Client presented with increased agitation, a raised voice, and repeatedly stated…”
What is B
According to the website, approximately how many facilities does Burke operate?
What is 40
This Burke service provides peer support, licensed therapy, care coordination, and referrals regardless of benefit status or ability to pay.
What is Veteran Services
You're talking to someone experiencing a mental health emergency. Who do you contact?
What is MCOT
Someone is looking for help with sobriety and long-term recovery. Which Burke service?
What is Substance Use Services
You're documenting an intervention. Which is stronger?
A: “Talked to client.”
B: “Provided supportive counseling and explored…”
What is B
Name three major service areas listed on the Burke website
What is Adult Mental Health, Children's Mental health, Substance Use, IDD, ECI, and Veteran services
The YES Waiver serves individuals in what age range?
What is Ages 3–18
A client is experiencing a mental health crisis after normal business hours and needs to speak with someone immediately. What Burke resource is available to them?
What is Burke's 24-hour crisis hotline: 1-800-392-8343.
Someone with intellectual/developmental disabilities is experiencing significant behavioral and psychiatric challenges requiring additional support. Which type of Burke service may become involved?
What is IDD Crisis Intervention Services.
A client tells you something clinically important. You remember it clearly but don't document it until several days later. Why can this be problematic?
What is delayed documentation can lead to inaccurate/incomplete records and interfere with continuity of care.
Burke's person-centered philosophy puts who at the center of their own care?
What is the client
Name three types of services available through the YES Waiver.
What is non-traditional therapies, respite, non-medical transportation, paraprofessional services, family supports, employment assistance, and community living skills.
You're working with a client who is becoming increasingly distressed. They aren't sure whether what they're experiencing is “bad enough” to call a crisis line. What should you tell them about Burke's crisis services?
What is They do not have to wait until the situation becomes an extreme emergency to reach out. Burke's crisis services are available 24/7 to provide immediate assistance, support, resources, and connection to appropriate services.
A child ages 3–18 with serious emotional disturbance is at risk of being placed outside the home. What specialized program might be appropriate?
What is YES Waiver.
“Client had a bad day. She was upset about everything and didn't want to cooperate. Staff talked to her and she eventually calmed down.”
Name TWO things wrong with this documentation.