Org Structure
The levels of management in an organization.
Organizational Structure
Involves the processes to obtain resources to create value through sourcing, purchasing, and inventory management.
Procurement
The shipment of products to buyers, creates time and place utility for products, and thus is a key element in the flow of goods and services from producer to consumer.
Transportation
What is a philosophy that uniform commitment to quality in all areas of the organization will promote a culture that meets customers’ perceptions of quality?
Total Quality Management (TQM)
Encompass the day-to-day activities and processes within an organization that drive the production of goods and services.
Operations
What is the grouping of jobs into working units usually called departments, units, or divisions?
Departmentalization
Refers to the process of identifying, evaluating, and selecting suppliers or vendors to meet an organization’s needs.
Sourcing
What is every raw material, component, completed or partially completed product, and piece of equipment a firm uses?
Inventory
Guidelines for compliance management
ISO 37301
Represent the activities and processes used in making tangible products.
Manufacturing
The extent to which authority is delegated throughout an organization.
Degree of Centralization
Employing specialized computer systems to actually guide and control the transformation processes.
Computer-Aided Manufacturing (CAM)
Involves the movement of the raw materials, packaging, information, and other goods and services from the suppliers to the producers.
Inbound Logistics
Quality assurance standards
ISO 9000
Processes used in the making of both tangible and intangible products.
Production
Refers to the number of subordinates who report to a particular manager.
Span of management
(also called span of control)
Identifies the optimum number of items to order to minimize the costs of managing (ordering, storing, and using) them.
The Economic Order Quantity (EOQ) Model
What are railways, motor vehicles, inland waterways, pipelines, and airways seen as?
5 major modes of transportation
Environmental standards
ISO 14000
What is outlined as Intangibility, Inseparability, Perishability, Customization, and Customer contact?
Characteristics of Services
What are Upward, Downward, Horizontal, and Diagonal?
Types of Formal Communication
A planning system that schedules the precise quantity of materials needed to make the product.
Material Requirements Planning (MRP)
Focuses on the upstream movement of materials and finished products after the product is sold.
Reverse Logistics
Focuses on identifying and eliminating defects or variations in processes and products to achieve high quality levels.
Six Sigma
What is the degree to which a good or service meets the demands and requirements of customers referred to as?
Critical Element of OM