Ch. 14/15
Once the strategic plan is prepared, this type of manager focus on tactical planning.
Middle
Helen and her friends want to start a new software firm. Its business plan has been finalized. Helen is in charge of the human resource (HR) planning process for the new firm. She needs to examine and decide the types of jobs required to run the firm. In the context of HR planning, which of the following processes is Helen responsible for?
Job analysis
Samantha, a game programmer working for GameZone Inc., uses a software program that enables her to create drawings quickly and easily. The software also allows her to create 3-D drawings. In this scenario, which of the following software does Samantha use?
Computer-aided design software
The machinery used in a _____ is often highly specialized, designed to perform one specific task very efficiently.
product layout
This is a centralized location for storing data from its internal databases as well as external sources to make it easy for its employees and customers to access the information.
Data Warehouse
The management of McCord Corp. makes an announcement that the top three employees of the firm will be rewarded with expensive gifts at the end of the month. These employees will be selected on the basis of their performance. Following the announcement, all the employees start putting in more effort by working extra hours and improving the quality of their work. In this scenario, McCord uses _____ to motivate employees.
expectancy theory
Mark has been recruited as a firefighter for his city's fire department. He notices that the fire department does not provide the firemen with adequate equipment for protection against hazardous substances. In this context, the fire department is violating the _____.
Occupational Safety and Health Act of 1970
What programs install themselves on computers without the users' knowledge or permission and spread by attaching themselves to other files that are transferred from computer to computer?
Computer viruses
Steagrillz, a restaurant, uses pleasant music and lighting along with impressive decor to attract customers. In the context of a servicescape, the restaurant is attempting to enhance its _____.
ambience
What are structured training programs that mandate that each beginner serve as an assistant to a fully trained worker before gaining full credentials to work in the field.
Apprenticeship programs
Although as a manager Anette may not have the best technical skills, she makes up for it through her excellent communication, team building, and coaching skills. Thus, in the context of management skills, Anette exhibits strong
human skills
As one of the senior HR managers, Rhonda is responsible for conducting orientation sessions for new employees in her company. In her sessions, Rhonda uses a visual representation to explain the composition and structure of the company to the new employees. In this scenario, Rhonda uses a(n) _____.
organization chart
Scalesto Corp. is a law firm that also provides online support regarding lawsuits. To help its clients, it has a team dedicated to identify useful information from the company's database. In this scenario, Scalesto most likely uses _____ to analyze vast amounts of data.
data mining
Jorgen Inc., an oil company, is building a large drilling machine close to the site of its latest project to dig an underground tunnel. Due to the size of the drilling machine, a__________should be used to produce the drilling machine.
fixed position layout
Which software enables users to test, analyze, and optimize their designs through computer simulations.
Computer-aided engineering
Ucon Inc., a manufacturing company, handles all the supply chain functions on its own. This has resulted in an inefficient use of resources and delays in production. To resolve these issues, the management decides to hire external agencies to perform some operations. In this scenario, Ucon Inc. is most likely to adopt the strategy of _____.
outsourcing
Peter, the CEO of a technology firm, believes that the firm's employees are intelligent, creative, and hardworking. He is convinced that they are passionate about their work and that they can be further motivated through rewards. In this scenario, Peter's views about his workers are consistent with _____.
Theory Y assumptions
When properly implemented, intranets enhance communication and collaboration among:
employees
Six Sigma uses advanced techniques that require a high level of
expertise
_____ is an approach to manufacturing that emphasizes the elimination of waste in all aspects of manufacturing processes.
Lean production
Lydia works for a sports shoe manufacturing company that is based in the U.S. However, she manages one of the manufacturing units of the company in Brazil. As the unit is small in size, Lydia is in charge of supervising only 20 out of the 50 employees who work there. In this case, Lydia has a small _____.
span of control
Maslow's hierarchy of needs theory states that people are motivated to satisfy only
unmet needs
In the _____ form of e-commerce, firms want to develop buyer loyalty and repeat business but seldom develop a close working relationship with individual buyers.
business-to-consumer (B2C)
What is the topic concerned with managing all of the activities involved in creating value by producing goods and services and distributing them to customers?
Operations Management
_______________ are lump-sum payments, typically to reward strong performance from individual employees.
Bonuses