Human Relations
The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.
A unique pattern of enduring thoughts, feelings, and actions that characterize a person.
What is personality.
Our mental capacity to determine how universal human principles such as responsibility, compassion, forgiveness, and humility should be applied to our personal values, goals, and actions.
What is moral intelligence.
The process through which people are integrated into a society by exposure to the actions and opinions of others.
What is socialization.
A type of reward used to improve quality, reduce accidents, increase sales, improve attendance, and speed up production.
What is incentives.
The personal dynamics that exist between people, not necessarily defined by the more rigid role relationships.
What is interpersonal relations.
A style of communication that combines high sociability and high dominance.
What is emotive style.
Principles that define behavior as right, good, and proper.
What is ethics.
People who have the ability to imagine themselves in someone else's position and understand what that person is feeling.
What is empathizer.
Refers to those policies that share information, authority, and responsibility with the lowest ranks of the organization.
What is empowerment.
The means by which we come to understanding of ourselves and others.
What is communication.
The tendency to seek and enjoy social relationships.
What is sociability.
A person who reveals wrongdoing within an organization to the public or to those in positions of authority.
What is whistleblower.
The accumulation of values, rules of behavior, forms of expression, religious beliefs, and the like, for a group of people who share a common language and environment.
What is culture.
A form of hard work and determination that is a major indicator of success.
What is grit.
The foundation of successful interaction with others.
What is self-acceptance.
Acting in ways that earn other people's approval or behavior.
What is versatility.
The learned expectation of success.
What is self-efficacy.
Consists of several people who share a common interest.
What is reference group.
A theory proposed by psychologist Fredrick Herzberg whereby employees are not directly motivated by certain maintenance factors but the absence of such a benefit would cause the employee to look for a job elsewhere.
What is motivation-maintenance theory.
The collections of shared values, beliefs, rituals, stories, and myths that foster a feeling of community among organizational members.
What is organizational culture.
The deliberate attempt to change or alter your style to meet the needs of another person.
What is style flexing.
Negative thoughts that take place in your internal conversation.
What is inner critic.
A mistrusting attitude regarding the motives of people.
What is cynicism.
Based on the assumption that motivational strength is determined by whether or not you believe you can be successful at a task.
What is expectancy theory.