Boss moves
Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which of the following aspects of what managers do?
Planning
The interconnectedness of countries, increased by improvements in technology and transportation is called _____.
globalization
The degree to which an organization achieves a stated goal refers to _____
effectiveness
For a table manufacturing company, measuring the numbers of hours worked by employees to produce enough tables to meet their first quarter goals is a measure of organizational _____.
efficiency
Language, values, religion, and education all describe which of the following dimensions in the international environment?
Sociocultural
Who are employees, customers, investors and shareholders in an organization
Primary stakeholders
Culture can be defined as ______.
the set of key values, beliefs, understandings, and norms shared by members of an organization
The people and organizations in the environment who acquire goods or services from the organization are ______.
customers
Molly Madison received “The Employee of the Month” award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of the following environments for Internal Workings?
The internal environment
Which general environment dimension is different from the others in that ideally no one has any level control over it and countries such as the BVI is at risk every year?
The natural/ environment dimension
The clothing industry in the U.S. uses cheap labor from China for completing products. This lowers the price for U.S. consumers and is an example of ______.
outsourcing
_____ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives
Ethical leadership
In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred, and adjusted her leadership style to suit. She is applying which of the following perspectives?
Contingency view
A small business manager might find himself or herself being asked to attend events and serve as the face of the company more often than him or her counterpart at a large organization, giving him or her a bigger role as a ________.
spokesperson
Riteway may source most of its products from North American companies. This business relationship highlights which of the following dimensions of the task environment?
Suppliers
Which of the following is NOT a criticism of scientific management?
It does not appreciate the careful study of tasks and jobs.
When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in the __________ environment.
Sociocultural
A manager that do not listen to anyone and only thinks about himself has what ethical concept?
Egoism
The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the _______.
economic dimension
One popular type of partnership in which a company shares costs and risks with another firm and is used as a strategy to enter foreign markets is known as _______.
a joint venture
According to Mintzberg, which of the following is an interpersonal role?
Liaison
A __________ is a narrative based on true events that is repeated frequently and shared among organizational employees as a means of learning and sharing culture.
story
A company’s risk of loss of assets, earning power, or managerial control due to politically based events or actions by host governments is referred to as _________.
political risk
A code of _____ is a formal statement of the company's values concerning ethics and social issues.
ethics
A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered:
an ethical dilemma
Which of these is the disclosure by an employee of an illegal activity?
Whistle-blowing
Which approach is the ethical concept that moral behaviors produce the greatest good for the greatest number?
Utilitarian
_____ is considered a decision that enables an individual or company to benefit at society's expense.
An unethical behavior
_____ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives.
Ethical leadership
Which of the following reflects the most common approach companies often use to enter the international arena
Outsourcing, exporting