Leadership, Power, Influence
This type of power comes from possessing specialized knowledge or skills that others find valuable.
What is expert power?
When team members work independently, combining their individual outputs to achieve a goal, they exhibit this type of task interdependence.
What is pooled interdependence?
The three levels of organizational culture are artifacts, espoused values, and this.
What are underlying assumptions?
Key questions for this STAR Model element include, “What are our objectives, and what capabilities can create a competitive advantage?”
What is strategy?
Fear of losing job security and uncertainty about the future are common reasons for this reaction to organizational change.
What is resistance to change?
This leadership style is recommended when followers have high competence and high commitment.
What is delegating?
What you will fall back on if a negotiation doesn't work out.
What is BATNA, or best alternative to a negotiated agreement?
This was noteworthy about LandCare's "espoused values" before the changes made by CEO Mike Bogan.
What is, it had none?
Grouping jobs into units based on function, product, customer, or geography is known as this.
What is departmentalization?
The final stage of the 3-step change model, involving the reinforcement of new behaviors, is called this.
What is re-freezing?
Flattering or making others feel good about themselves before attempting to persuade them is an example of this tactic.
What is ingratiation?
This term describes the tendency for individuals to contribute less effort in a group setting than when working alone.
What is social loafing?
This type of culture focuses on customer satisfaction and often involves empowering employees to resolve customer issues autonomously.
What is a service culture?
The STAR Model emphasizes the need for all elements to be consistent and mutually reinforcing, which this represents.
What is alignment?
The "establish a sense of urgency" step in the 8-step change model corresponds to this step of the 3-step model.
What is unfreeze?
Research shows this influence tactic, involving enthusiasm and emotional appeals, is highly effective for gaining commitment.
What are inspirational appeals?
This is the lowest outcome you’re willing to accept in a negotiation before walking away.
What is reservation/resistance/walkaway price/point?
Both Nora and Christine could have done a bit more of this, which MacGregor had mastered.
What is delegating?
This principle determines who reports to whom in an organization and establishes a clear line of authority.
What is chain of command?
The force field analysis encompasses these two types of forces, which must be addressed to successfully implement change.
What are driving and restraining forces?
Reward, coercive, and legitimate power all belong to this category.
What is formal power?
This approach to negotiation views it as a competition where one party's gain is another party's loss.
What is distributive negotiation?
LandCare emphasized communication and consistency across its geographically organized branches as a part of its change efforts, which is linked to this component of the Star Model.
What is structure?
This element of the STAR Model focuses on hiring, developing, and rewarding individuals whose skills and behaviors align with a company’s strategy and structure.
What is people?
The names associated with the three-step and eight-step models are these, respectively.
What are Lewin and Kotter?