Show:
Effective & Ethical Communication at Work
Professional Team, Meeting, Listening, Nonverbal & Etiquette Skills
Intercultural Communications
Planning Business Messages
Organizing & Writing Business Messages
100
A telephone call, conversation, interview, meeting or conference are what type of communication
What is Oral Communication
100
Eye contact, facial expression, time, appearance, space, territory, and posture and gesture are what type of communication
What is Non Verbal Communication
100
Defined as a complex system of values, traits, morals, and customs shared by a society
What is Culture
100
Research, organize, and compose is which step in the 3x3 writing process
What is Writing
200
Sender has an idea, sender encodes idea in message, message travels over channel, receiver decodes message, feedback travels to sender
What is Process of Communication
200
Also known as teleconferencing, one or more people in a work area use this enhanced speakerphone method
What is Audio Conferencing
200
Profiling the audience and having an understanding of what the audience already knows and their reaction to the material is known as what part of prewriting
What is Anticipate
200
When an audience will be uninterested, disappointed or hostile, this pattern of organization will be used
What is Indirect Pattern
300
Also known as how gossip; this can spread through the workplace as a fairly accurate and speedy source of information
What is the Grapevine
300
Forming, Storming, Norming, and Performing are the four phases belonging to what
What is Team Development
300
The belief in the superiority of one's race is known as this
What is Ethnocentrism
300
When you need a rich, interactive medium, this channel is useful for persuasive, bad news and personal messages
What is Face to Face Conversation
300
As sentences are crafted together, run ons, fragments and comma splices are known as what three common traps to fall into when writing
What are Sentence Faults
400
Ego involvement, lack of communication skills, closed communication climate and competition for power, status, and rewards are examples of what
What are Barriers
400
The theorist Irving Janis describes faulty decision making processed by team members who are overly eager to agree with one another
What is Groupthink
400
Japanese proverb says, "Those who know, do not speak; those who speak, do not know " Silence is equated with respect and wisdom. The Japanese admire silence as a key to success. This is an example of what?
What is Intercultural Differences
400
By NOT assuming that a footnote is all that is needed, observing fair use restrictions and realizing that internet items are NOT a public domain, this knowledge will dramatically decrease the chance of what
What is Copyright Infringement
400
This common mistake describes when a word that is used limits other words in a sentence because it was placed too far away from what it was describing to begin with
What is Dangling or Misplaced Modifiers
500
Control external and internal distractions, become actively involved, separate facts from opinion, identify important facts, avoid interrupting, ask clarifying questions, paraphrasing to increase understanding, capitalize on lag time, and take notes to ensure retention are all part of what
What are the Ten Keys to Build Powerful Listening Skills