Skills
Employers often rank __________ skills among the most requested competencies.
What is communication?
Many of us are poor listeners because
a. the brain can process information at least three times as fast as people talk.
b. we tend to tune out speakers who ideas run counter to our own.
c. we would rather talk than listen.
d. All of the above are accurate.
What is all of the above?
Most people can process information faster than speakers can talk.True or False
What is true?
The direct strategy of organization is appropriate for a business report when readers
What is
Are informed
Technology has made writing less important in today's workplace. True or False
What is False
Professionalism describes workplace behavior. True or False
a. vary the pitch of your voice and talk at about 125 words per minute
b. keep the same volume and rate while speaking
c. use uptalk to make your ideas clearer
What is
vary the pitch of your voice and talk at about 125 words per minute
Heather has just started a new job and wants to project professionalism through her voice mail. What advice should she follow?
a. Record a personal greeting that includes her name, her phone number, and an invitation for leaving a message.
b. Use voice mail to avoid taking any phone calls to ensure that she completes her daily tasks.
c. Respond to any messages that she receives within seven business days.
Record a personal greeting that includes her name, her phone number, and an invitation for leaving a message.
Celene told her coworker, "I'm glad Jin will be working with us on our project. Because he is Asian, he can create the budget because Asians are whizzes with math." Celene's statement is an example of
What is stereotyping?
Due to the fact that is a flabby expression that could be shortened to the word(s)
What is because
There is and It is are examples of________
what is a sentence filler?
White space is defined as this.
What is empty space on a page?
To display proper texting etiquette, __________.
a. avoid sending texts in public areas such as performance venues, restaurants, and meetings
b. interrupt a face-to-face conversation with a coworker to send a quick text to a customer to demonstrate how responsive she is to her clients
c. use texts to convey any kind of business news, including sad news and sensitive business matters
What is
As a persuasive writer, you should practice all of the following except
What is
Offering a bribe or kickback to ensure that you win over your audience
Your first step to writing an effective business report is
What is
The two most effective techniques for helping your audience understand and remember your speech are __________.
a. striking quotations and well-placed gestures
b. good organization and intentional repetition
c. startling statistics and colorful visuals
What is
good organization and intentional repetition
The use of similar structures to express similar ideas is known as ________ construction.
What is parallel?
Experts say that writers should spend the most time in the ____state of the writing process.
What is revising?
Writers who put themselves in the receiver's shoes to focus a message on audience benefits are using the skill of __________.
What is Empathy?
An e-mail message would be most appropriate to__________.
What is schedule a meeting?
When communicating bad news, you should strive to project a positive image, maintain friendly relations, be fair, convey empathy and sensitivity, and __________
a. avoid apologizing
b. assign blame for the negative news
c. explain your message clearly
What is
AIDA, the indirect strategy for persuasive messages, seeks to gain the attention, interest, ________, and action of the audience.
What is desire?
How many people should be invited to a decision-making meeting?
a. four to seven people
b. All 550 company employees
c. branch manager from each of the 51 locations
what is four to seven?
When an audience is __________, you should be calm, deliver your ideas evenly and slowly, and include objective data and expert opinion.
a. uninterested
b. hostile
c. friendly
What is hostile?
The direct strategy would be most appropriate when
What is "when expecting the audience to be pleased, mildly interested, or neutral?
Long sentence lead-ins are defined as this.
What are unnecessary introductory words?
Think outside of the box is an example of_______.
What is a cliche.
What is the best advice for using instant messaging or texting on the job?
What is Learn about your organization's messaging policies
a. when the bad news is not damaging
b. when firmness is necessary
c. when the bad news is personally upsetting
What is
when the bad news is personally upsetting
When writing persuasive claim or complaint messages, you should
What is
use a moderate tone.
What is the best advice for making and receiving telephone calls professionally?.
What is
If you made the call, remember that it is your responsibility to end the call.
The most important step in preparing for an oral presentation is to __________.
What is decide on the purpose of the presentation
Which of the following is not an effective subject line?
What is
This is the most common serif typeface.
What is
Which of the following is the most appropriate closing for an e-mail message or memo?
What is
The final element of an e-mail message should be this
What is your name and full contact information?
Persuasion in today’s businesses focuses on
What is influencing others?
Sammie is planning a persuasive request. What advice should she follow for the opening of her request?
What is
The richest communication channel is a(n) __________.
What is Face to Face
While receiving her performance review, Dana is surprised by several comments that she feels are inaccurate. How should she react to the criticism?
What is:
Restate what she is hearing in her own words.