Social/Mobile Workplace
In today's workplace, soft skills such as communicating clearly, getting along with coworkers, solving problems, and taking initiative are less important than technical or hard skills. True or False
What is false?
Most people can process information faster than speakers can talk.
What is true?
The communication process begins when the receiver provides nonverbal or verbal feedback to the sender. True or False
What is false?
The first step in composing a message is to identify its purpose. True or False
What is true?
Technology has made writing less important in today's workplace. True or False
False
Which of the following is an important etiquette consideration for sending text messages?
What are all of these?
All of the following messages to subordinates would use the indirect strategy except
What are instructions to operate the new phone system installed in all offices?
You should respond to customers on line within 24 hours. True or False
What is true?
Employers often rank __________ skills among the most requested competencies.
What is communication?
According to research, what percentage of our work time is spent listening?
What is 50%?
Communication is defined as "the transmission of information and meaning from a sender to a receiver." The most important element of this definition is __________.
What is meaning?
Translating a message from its symbol form into meaning involves _________.
What is decoding?
Concise writing
What is all of these are true?
or someone with nine or fewer years of experience, the résumé length should be______ pages.
1 Page
Most persuasive messages should be organized______.
What is indirectly?
End dates and specific actions in a routine request message should be placed in the___________.
What is closing?
Some trends in today's workplace include an emphasis on teamwork, an increase in telecommuting, and __________.
a. an increase in social media and changing communication technologies b. a reduction in global competition c. a decreased emphasis on ethics
What is an increase in social media and changing communication technologies?
Which of the following statements about listening is most accurate?
a. Most people are good listeners.
b. We misinterpret, misunderstand, or change very little of what we hear.
c. We spend more time listening on the job than reading, writing, or speaking
What is "We spend more time listening on the job than reading, writing, or speaking"
You need to let your employees know that there will be a mandatory meeting next Monday to discuss your company's health insurance benefit. The most appropriate channel to communicate this message to your employees is __________.
What is an email?
Writers who put themselves in the receiver's shoes to focus a message on audience benefits are using the skill of __________.
What is Empathy?
Long Long ins are_____
What are unnecessary introductory words?
This is the main purpose of a resume.
What is: to summarize your qualifications
Persuasion is necessary when you audience may have_____to the idea.
What is resistance?
The__________ and ______________ are parts of the message that readers are likely to find most interesting and read first.
What is opening and closing?
Many of us are poor listeners because
a. the brain can process information at least three times as fast as people talk.
b. we tend to tune out speakers who ideas run counter to our own.
c. we would rather talk than listen.
d. All of the above are accurate.
What is all of the above?
__________ can be defined as "the complex system of values, traits, morals, and customs shared by a society, region, or country."
What is culture?
During the second phase of the writing process, you conduct research,
What is organize ideas, and compose the message.
In the final phase of the writing process, check the message for clairity and readability, proofread for errors, and
What is evaluate for effectiveness?
There is and It is are examples of________
what is a sentence filler?
This is a common mistake that can quickly disqualify a resume.
What is typos or misspelled words?
In writing persuasive claim or complaint messages, you should use this kind of tone
What is a moderate tone?
Minimizing the word "I" when praising others is a good way to ensure that your message is _______.
What is selfless?
Celene told her coworker, "I'm glad Jin will be working with us on our project. Because he is Asian, he can create the budget because Asians are whizzes with math." Celene's statement is an example of
What is stereotyping?
Which of the following represents a high-context culture?
What is Japan?
According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message?
What is 25 percent?
Experts say that writers should spend the most time in the ____state of the writing process.
What is revising?
Which of the following sentences avoids clichés?
What is
Please encourage your department members to join the health club
This is how soon you should follow up if you hear nothings after the interview.
What is five days
AIDA, the indirect strategy for persuasive messages, seeks to gain the attention, interest, ________, and action of the audience.
What is desire?
Business Letters are typically sent: ___________an organization.
What is outside?