This is defined as “managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.”
What is total quality management?
100
A ____ ____ is only as strong as its weakest supply link.
What is a supply chain?
100
This is one of the most popular ways to move products like coal, wheat and automobiles.
What is a train?
100
Another term Cp/CPk is?
What is process capability?
100
We use these when creating SPC charts for continuous variables.
What is an X-bar/R-Chart?
200
This basic cost of quality would include costs associated with scrap and rework.
What is "internal failure"?
200
This purchasing sourcing strategy attempts to attain the lowest possible cost through volume concentration with one supplier.
What is a single source strategy?
200
Some companies outsource logistics management to this type of firm.
What is a 3PL (or Third-Party Logistics Company)?
200
This statistical process control data is "counted".
What is discrete (attribute) data?
200
We prepare this SPC chart when tracking "defectives".
What is a P-chart?
300
A consistent methodology for implementing Six-Sigma quality improvement efforts in a company goes by this acronym.
What is DMAIC?
300
Most purchasing professionals use a standard buying process called?
What is the Purchasing Process?
300
These are logistics costs where terms are often negotiated between a buyer and seller.
What are freight costs?
300
When monitoring the quality of incoming material from suppliers, companies often use this statistical sampling approach to determine whether or not an entire shipment of material is good product.
What is Acceptance Sampling?
300
Finding an optimal location to service your customers based on general business and transportation volume is called?
What is the Centroid (Center of Gravity) Method?
400
This common analytical Six-Sigma tool helps find the root cause of a problem, but tends to look "fishy".
What is a Cause and Effect (Fishbone) Diagram?
400
The Purchasing Process step after - "Needs Analysis" is often called?
What is Make vs. Buy?
400
This type of transportation mode is often "invisible" to most businesses and consumers.
What are pipelines?
400
A Cp/Cpk value less than this means a process is NOT capable.
What is 1.0?
400
This "two-by-two" grid helps a buyer understand the business impact and market complexity of a purchased good or service in hopes of developing the right sourcing strategy.
What is the Opportunity Positioning Matrix?
500
International quality standards that all firms aspire to achieve are called?
What are ISO 9000 standards?
500
A buyer would likely prepare a supplier's "scorecard" during this Purchasing Process step.
What is post-purchase performance evaluation?
500
The seamless transfer of product from boat to train to truck is called?
What is multimodal transportation?
500
A qualitative way of having company experts decide on the best place to locate a new facility is called?
What is a Factor Rating System?
500
This sourcing decision analysis looks at supplier attributes like quality performance, delivery history, freight costs and unit prices.