Show:
chapter 1
chapter 2
chapter 3
chapter 4
misc
100
Administrative, Operational, and Strategic
What are the three roles of HR
100
Attrition, freeze hiring, and voluntary separation programs
What are methods of managing a talent surplus
100
A policy that results in substantially different outcomes for a particular group
What is Disparate Impact
100
job enlargement, job enrichment, job rotation, job sharing
What are job design approaches
100
intimidating or offensive working conditions that unreasonably affect an individual's work performance
What is a Hostile Environment
200
In this role HR may spend considerable managing employee relationships
What is the Operational Role
200
Number of positions filled, time to fill, cost per hire, annual turnover rate
What are Key HR Staffing Metrics
200
Where employment outcomes are linked to the individual granting sexual favors
What is Quid pro quo sexual harassment
200
Organizing tasks, duties, and responsibilities into a productive unit of work.
What is Job Design
200
Personnel practices and procedures, legal compliance forms and paperwork
What are activities of HR's administrative role
300
staffing, total rewards, talent management, employee and labor relations
What are HR management functions
300
Intenal processes, customer relations, learning and growth, financial
What are components of the Balanced Scorecard
300
Significant difficulty or expense imposed on an employer in making an accommodation for individuals with disabilities
What is Undue Hardship
300
The knowledge, skills, and abilities (KSAs) an individual needs to perform a job satisfactorily.
What is Job Specification
300
Health and wellness, safety, security, disaster and recovery planning
What are activities in the HR function of Risk Management and Worker Protection
400
Compliance, diversity, affirmative action
What are components of Equal Employment Opportunity
400
outsource to a third party, reduce employee turnover, employee overtime, use of contingent workers
What are methods for managing a talent shortage
400
legal awareness, cultural awareness, sensitivity training
What are components of diversity training
400
The study of the way work (inputs, activities, and outputs) moves through an organization.
What is Workflow Analysis
400
Positions filled internally, percentage of employees with a career plan
What is the Key HR Metric of Development
500
Restructuring the organization, re-designing work, aligning HR activities, outsourcing
What are approaches to improving productivity
500
Economic, Legal & Political, Demographic, Geographic, Competitive
What are areas of external environmental scan
500
job restructuring, special equipment, modified work schedules, job reassignment
What are common means of reasonable accommodation
500
Independent contractors, full-time, part-time, temporary, contingent
What are types of workers (and job design)
500
Using domestic contractors instead of employees
What is outsourcing