Ethics & Corporate Values
This phrase refers to the real-world behaviors and principles a company actually lives by.
What are corporate values?
This skill allows someone to pick up on emotions and intentions by watching body language.
What is sight-reading?
Teams begin building shared expectations and group norms during this developmental stage.
What is norming?
Before drafting a message, skilled communicators analyze this first—the heart of the issue they must address.
What is the business problem?
When a message gives the justification before the request itself, it uses this structure.
What is an indirect message?
These are the widely accepted standards of right and wrong within the business world.
What are business ethics?
When someone responds impulsively because their emotions take over, they’re experiencing emotional ________.
What is hijacking?
In this type of meeting, participants come together to generate possible options or approaches to an issue.
What is a problem-solving meeting?
During the final stage of writing, this is checked to confirm the message is just, objective, and ethical.
What is fairness?
Persuasive writing should maintain this type of constructive and upbeat tone.
What is a positive tone?
In the FAIR test, this word describes how openly readers can obtain needed information.
What is Access to information?
Every message you send or receive is interpreted through this lens built from your life experiences.
What is a filter of lifetime experiences?
Someone who approaches cross-cultural interactions with curiosity and a willingness to learn shows high this.
What is cultural intelligence?
This approach puts the supporting details first and the main point later.
What is the inductive approach?
This step in the AIDA model is all about capturing people’s interest right at the start.
What is gaining attention?
This quality describes someone known for consistently following strong moral principles.
What is character?
Turning another person’s words or signals into meaningful understanding is called this.
What is decoding?
As countries become wealthier, this cultural dimension typically becomes stronger.
What is individualism?
A written message is considered complete when it provides all the info needed for the reader to do or understand something.
What is a complete message?
Delivering hard news in this format makes it possible to respond immediately to questions and concerns.
What is delivering it in person?
In the FAIR test, this “I” term focuses on the effects a message may have.
What are impacts?
This happens when someone intends a positive tone in an email, but the reader sees it as neither positive nor negative.
What is the neutrality effect?
A culture that frequently plans ahead, imagines long-term goals, and focuses on future outcomes scores high in this orientation.
What is future orientation?
Documents that look overwhelming due to long text blocks and no breathing room fail because they lack this visual element.
What is white space?
This relaxation method involves picturing yourself delivering a successful presentation.
What is visualization?