3.01
What should you do if a customer is being difficult or demanding?
What is Continue to treat him/her with courtesy and respect
Which of the following is a true statement regarding positive customer relations ?
What is They require planning and work.
A manager studies the business's previous sale statistics as well as the sales forecast before making purchasing decision. What type of resources is the manager using
What is Information
Fulfilling the requirements of the law
What is compliance
The values and ideals that an organization encourages among its employees.
What is corporate culture
Why should managers know how to do the work of the workers they supervise ?
What is to have realistic expectation for workers
Which of the following is a true statement about business activities ?
A. The way in which business activities are interrelated depends upon the business.
B. Business Activities are independent of each other
c. The relationship between business activities is the same in all business.
D. No one business activity affects all the other
What is A
What is the business activity that provides information as to whether a business can afford to hire more employees.
What is Financial Analysis
Supervisors who work directly with the employees who carry out the business’s routine wor
What is first-line management
The people (i.e., employees) who work cooperatively together to achieve business goals.
What is internal customer
Which of the following business activities has the most long-term impact on production ?
What is Marketing
Which business activity ensures that the business will have good to sell?
What is Operations management
Which of the following is a trend in information management
What is increased use of outsourcing
The ability to communicate, interact, and build relationships with others.
What is interpersonal skills
The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs).
What is productivity
Which of the following is an on boarding aactivity?
What is Orientation
Labor-union negotiations are part of which HR managements activity ?
What is employee relations
Which of the following is a compliance issue
a. conflict
b. carpool organization
c. Performance management
d. Minimum wage
What is D
The process of accessing, processing, maintaining, evaluating, and disseminating knowledge, facts, or data for the purpose of assisting business decision-making.
What is information management
Promotion for a business provided by customers who tell others of their satisfaction with the business
What is word-of-mouth promotion
Which of the following business trends affect HR Management?
a. Cost of business going down
b. no restructuring
c. globalization
d. Lack of new technology
what is Globalization
Which of the following is an example of an employee -assistance program?
a. Compensation
b. Training on the use of dangerous power equipment
c. career and education planning
d. corrective action
What is Career and education planning
keeping accurate and useful financial records; and analyzing and interpreting the recorded information.
What is accounting
Groups of activities related to management (i.e., planning, organizing, staffing, directing, and controlling).
What is management function
Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction.