GENERAL
if a customer is approved for a factory order, do we have to get them reapproved
If nothing has changed and it is within the time allowed, no
A customer buys a car under A plan and wants to transfer the ownership to his brother after 3 months. What are the rules or is this okay?
Vehicles must be registered in the name of the eligible End User for a minimum of six months and 15,000 km from the date of purchase.
Is there an age eligibility for peace of mind?
no.
what does it mean when someone has a secured line of credit
they have put up collateral for the loan.
often their home.
What is the max term/distance we can offer a customer under Ford Protect Plans
8 year, 200,000 km
A customer has guaranteed a loan for a company and has been bought out by them. How can he get off the contract?
another owner must guarantee.
A customer asks us to get his pin number for him.
Should we?
No, the rules are clear. We are not supposed to create pins.
Can an elderly customer return their vehicle to ford under peace of mind if they lose their license due to a medical reason?
No.
name three things that determine an interest rate on a bank finance
customer's credit
year of veh
term of financing
amount to finance
What is something we do here at Parkway Ford for our customers who purchase FMPP?
We provide a free loaner any time they are in for service.
can a customer go from a tier 2 to tier 4 from the time they order a vehicle to the time it arrives?
yes, if we have to resubmit.
An employee wants to use D Plan. Which lease options are available to them? RCL, Tricor, PVL?
any of the above.
RCL only.
What is peace of mind?
The Peace of Mind Program allows families to return a vehicle in the unfortunate event of a death of a customer with no repercussion to the estate or co-buyers credit report.
A customer tells you they are not working and do not have an income. How can we get them approved
we need a qualified co signer.
Fmpp covers brake pads and linings, brake rotors and shock absorbers
true
What is the goal we have set for f&i average
1850 or higher
Can a ford employee have his payments taken off his pay cheque instead of providing a void cheque.
yes
Can a customer get Peace of Mind through all banks and lending institutions?
No, just ford credit
They need to fax a new preauthorization form or voided check with their account number on it to Ford Credit.
When does Ford Motor Company cover a rental if a customer's vehicle breaks down and is in for the repair.
Only when the customer has purchased ESP
What are 4 things that can affect someone's credit
usage, maxed credit
debt ratio
poor credit history, lack of or limited
loan value, the vehicle isn't worth the amount of the loan
300 bonus if you think of something else,
How often can an employee purchase a vehicle under D Plan?
once every calendar year.
when can the family return the vehicle to ford?
within 60 days from the death
With Ford Credit a customer can pay down their loan on line. will the general bank allow a customer to do the same.
yes, they can use their own bank, add the account number and the general bank as payee.
what are the names of the 4 plans that ford offers for extended warranty.
Powertrain, Base Care, Extra care and Premium care.
extra 300 points if dieselcare or lease care are mentioned.