GENERAL
A/Z/X/D/F PLAN
RCL
BANK FINANCING
LICENSING
100
Who is responsible for collecting a copy of a customer's drivers license.
The salesperson
100

We are having a contest where a customer can win a thousand dollars.  Name the plan that qualifies for this

none. we cannot include ANY  plans in contests.

100

What is the maximum term a company can lease a vehicle .

48 months

100

What interest rate do we want you to quote a customer on used vehicles?

6.99

100

Who figures out the cost of licensing?

Business Manager

200

Besides, the driver's license, name 3 things that should be in new deal jacket before bringing it to the business office

-copy of insurance details

-invoice 

-smart vincent 

-copies of ownerships if using loyalty programs

- copy of the worksheet

200
A person qualifies for X plan, how much are they paying?

4% over cost

200

a customer wants to lease a vehicle on her own but use her husbands plates. Can we do this?

explain...

yes, if we transfer the plates from the husband to her first

the ownership must match the contract

200

when would there be an exception to the 6.99% rate that we ask you to quote?


vehicle is older and falls into the vintage program. Rates will be higher

200

the business office needs 3 to 4 things to license a used vehicle. what are they?

the ownership for the sold vehicle

insurance 

safety certificate

plate portion

300

Who records the correct odometer reading from a trade on all documentation? and name  3 places you would record it

The sales person.

both in deskit, and on the appraisal 

These should match 

once delivered, on the trade in file.

300

My best friends uncle works for Ford. What plan would I qualify for?

or is this a trick question?

x plan friends and neighbours

300
Name 4 things that Lease Care will cover at the end of a lease?
Nothing, lease care is a premium care warranty that Ford priced so it would be more appealing to lease customers.
300

Give two examples of why a customer should use dealer financing over using their line of credit?

our rates are fixed

keep their money where it is earning interest

use line of credit for unseen emergencies.


300

A company does not have a rin number yet. No problem, we can get one for him. We just need his articles of incorporation.

we need a little more than that now. He has to have  a letter notarized stating his intention to create a rin.

Then we can apply for a rin.

400

The vehicle arrives. Who gets the file after Mary has stocked it in.

Why?

The sales manager.  They have to attach the vehicle, check the programs, make sure the numbers are correct and print the smart vincent and work sheet.

This takes time. 

400

Which plans do not require a pin number

D plan only

400

A company is not strong enough to be approved on its own. Name two options we could try.

personal guarnator

co - signer

provide financials

400

A customer owns a company and wants to use his company account to pay for his fmcc payments. can he do this?

what do they need?

we need a void cheque and either articles of incorp or a business license.


400

Why is it important to get the customer's plate portion prior to delivery?

name 3

Licensing will be complete and the customer leaves here with his new ownership. they feel better! 

There could be unexpected fines/sticker issues and we have to collect more money after the delivery.

The trade could be in someone else's name.

500

A man is buying a vehicle and his trade is in his wife's name. Can he do this? Explain your answer

Yes, but he would have to have the vehicle gifted to him. 

She could go on the contract.

We could buy the vehicle but they lose the tax savings.

500

under what circumstance can a customer use a pin number more than once.

they can't.  each transaction requires a new PIN
500

Is there a maximum amount of kms that Ford Credit will allow on a contract? and if so, how many?

160,000km

500

what is the maximum term a company can finance a vehicle with Ford Credit

72

500
A company wants to lease and use a set of personal plates. Can they?

Yes, but only if the person who owns the plates goes on as a co-signer.