Managers and Managing
A measure of how well or how productively resources are used to achieve a goal
What is efficiency?
A classical management perspective that focuses on way to improve the performance of individual workers (defined by Frederick Taylor).
What is scientific management?
A system that is self-contained and is not affected by changes occurring in its external environment.
What is a closed system?
A quandary people find themselves in when they have to decide if they should act in a way that might help another person or group even though doing so might go against their own self-interest.
What is an ethical dilemma?
The process through which people select, organize and interpret what they see, hear, touch, smell, and taste to give meaning and order to the world around them.
What are perceptions?
An essential managerial task where managers decide which goals to pursue.
What is planning?
Outlined the concept of bureaucracy based on a rational set of guidelines for structuring organizations in the most efficient manner.
Who is Max Weber?
This Big 5 Personality Trait concerns how well you generally interact with others.
What is agreeableness?
People and groups that supply a company with its productive resources and so have a claim on and a stake in the company.
What are stakeholders?
Simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.
What is a stereotype?
A managerial role, according to Mintzberg's typology, that includes specific job responsibilities such as monitor, disseminator, and spokesperson.
What is the informational role?
Identified the four management functions (planning, organizing, leading, and controlling) and published the 14 Principles of Management in 1916.
Who is Henri Fayol?
This trait indicates a person believes they have little control over what happens to them.
What is an external locus of control?
An approach to social responsibility where companies and managers behave legally and ethically and try to balance the interests of different stakeholders as the need arises.
What is the accommodative approach?
A metaphor alluding to the invisible barriers that prevent minorities and women from being promoted to top corporate positions.
What is a glass ceiling?
Level of manager that must supervise and coordinate the activities of lower-level managers.
What is a middle manager?
One of the 14 Principles of Management which states employees should be aware of where they stand in the organization's hierarchy or chain of command.
What is line of authority?
The ability to understand and manage one's own moods and emotions and the moods and emotions of other people.
What is emotional intelligence?
What is the justice rule?
A moral principle that guides managers that calls for the use of fair procedures to determine how to distribute outcomes to organizational members.
What is procedural justice?
These skills give a manager the ability to analyze and diagnose a situation and distinguish between cause and effect.
What are conceptual skills?
A theory developed by McGregor that states a manager's task is to supervise workers closely and control their behavior.
What is Theory X?
The shared set of beliefs, expectations, values, norms, and work routines that influence how individuals, groups, and teams interact with one another and cooperate to achieve organizational goals.
What is organizational culture?
This rule for ethical decision making produces the greatest good for the greatest number of people.
What is the utilitarian rule?
The systematic tendency to use information about others in ways that result in inaccurate perceptions.
What is bias?