Show:
Management
Organizing the Business
Operations Management and Quality
Employee Behavior
Employee Motivation
100
Technical skills, human relation skills, conceptual skills, decision making skills, and time management skills.
What are basic management skills?
100
Job Specialization and departmentalization.
What are the building blocks of organizational structure?
100
All activities involved in making products both goods and services.
What is operations?
100
The pattern of actions by the members of an organization that directly influences the organization's effectiveness.
What is employee behavior?
100
The set of forces that cause people to behave in certain ways.
What is motivation?
200
The process of helping an organization maintain an effective alignment with its environment.
What is strategic management?
200
Centralized organizations and decentralized organizations, tall and flat organizations, and span of control.
What is distributing authority?
200
Low contact systems and high contact systems.
What is service production process?
200
Performance behaviors, organizational citizenship, and counterproductive behaviors.
What are forms of employee behavior?
200
Workers are motivated soley by money.
What is the classical theory of motivation?
300
Planning, organizing, leading, and controlling.
What is the management process?
300
Assign responsibility, grant authority, and create accountability.
What is the delegation process?
300
Capacity planning, location planning, layout planning, quality planning, and methods planning.
What is operations planning?
300
Agreeableness, conscientiousness, emotionality, extraversion, and openness.
What are the "big Five" personality traits?
300
Theories holding that people are either lazy or energetic.
What is the Human Resources Model: Theory X and Y?
400
Strategic plans, tactical plans, and operational plans.
What is a hierarchy of plans?
400
Functional structure, divisional structure, matrix structure, and international structure.
What are basic forms of organizational structure?
400
Supplier selection, purchasing, transportation, warehousing, and inventory control.
What is materials management?
400
Self-awareness, managing emotions, motivating oneself, empathy, and social skills.
What is emotional intelligence?
400
Theory holding that people are motivated to work toward rewards that that they want and believe that they have a reasonable chance of obtaining.
What is expectancy theory?
500
Identification and analysis of organizational strengths and weaknesses and environmental opportunities and threats as part of strategy formulations
What is SWOT analysis?
500
Everyday social interactions among employees.
What is informal organization?
500
Value added analysis, quality improvement teams, getting closer to the customer, the ISO series, and business process re engineering.
What are tools for total quality management?
500
A person's beliefs and feelings about specific ideas, situations or people.
What is attitude?
500
Theory of motivation holding that people evaluate their treatment by the organization relative to the treatment of others.
What is equity theory?