Principles of Business Management & Admin
If a message recipient is frowning and has clenched fists, the emotional response that s/he is most likely displaying is?
Anger
What type of information is often transmitted through upward communication?
Suggestions
Consumers of hospitality products have the right to expect businesses to provide goods and services that...
Are safe and clean
A business that effectively coordinates channel management with marketing activities is more likely to provide
Good customer service
Confeditonality is...
Keeping information secret
What adds meaning to the words a speaker uses?
Tone of voice
In a formal business letter, the salutation is written
Before the body of the letter
Charice creates a new kind of glue using a new chemical formula that she invented. She wants to make sure that none of her competitors use the formula for their products. To protect the formula, Charice should __________ it.
Patent
The entrepreneurs best equipped to work long hours and overcome obstacles are ones who possess
Passion for their work
A group of related products all marked under a single brand name that is sold by the same company
Product Line
The instructional area POBM&A is...
Information management
The instructional area of POF is...
Customer Relations
The instructional area H & T is...
Communication skills
The instructional area of POM is...
Professional development
The ability to identify, assess and influence one’s own feelings and those of others is...
Emotional intelligence
What should employees be willing to accept when defending their ideas objectively?...
Critical feedback
Businesspeople must be cautious not to offend their international customers by understanding the importance of nonverbal cues, which include the use of
Hand gestures
How can you make sure that none of your social media platforms are neglected?
Use a content calendar to schedule posts on each platform
Jamie is constantly running from obligation to obligation, without a second of free time, and feels like he is behind on all of his work. Jamie is most likely to be
Overcomitted
The list of employees of that company that are entitled to receive pay and the amounts that each should receive is the...
Payroll
What is an effective way to support and encourage someone who is talking to you?
Make comments such as “yes” or “I see” occasionally
Businesses must comply with regulations that limit the amount and type of pollution and waste they produce. These regulations are referred to as __________ laws.
Environmental
The Loft Villa resort received a positive review on social media from a customer. What should the resort do to enhance the customer's experience further?
Offer a discount on the customer's next stay
A company decides to spend $5,000 on new office furniture instead of putting that money toward the marketing budget. What is the opportunity cost of this decision?
Lost benefits of additional marketing
The activity of electronically buying or selling of products on online service or over the Internet
E-Commerce