Business
After only her seventh month in business, Martha realized that her new business venture was paying off, and she would be taking home a $1,000 profit for the month. Finally, she could reap the financial rewards of being the boss. This is an advantage of what type of business ownership?
Merger
Partnership
Corporation
Sole proprietorship
4. Sole proprietorship.
For her new job, Tasha has been asked to write a report. She has found a website with information regarding her topic. Which of the following would help her identify whether the information on this site is accurate:
A table of contents
A bibliography
A professional-looking website design
A date of modification less than one year old
2. A bibliography.
The office photocopier is jammed again! Fortunately, there is an instruction manual to guide you through the process of removing the jammed paper. What is the best way to use the manual to clear the photocopier?
A. Perform the first step, and then verify that you have performed it correctly in the manual. Repeat this process in sequential order until all the steps are completed.
B. Read the entire manual in sequential order and then perform all of the steps in reverse order to remove the jammed paper.
C. Briefly skim the manual in reverse order and then follow the steps in sequential order to remove the jammed paper.
D. Read step one and then perform step one. Repeat this process in sequential order until all of the steps are completed and you have removed the paper.
D. Read step one and then perform step one.
What is an effective way to support and encourage someone who is talking to you?
1. Avoid making any noise while the speaker is talking
2. Interrupt the speaker to debate what s/he has said
3. Clap as the speaker makes each of her/his main points
4. Make comments such as “yes” or “I see” occasionally
4. Make comments such as “yes” or “I see” occasionally.
The employee didn't listen to the manager's explanation about how to perform a certain task because s/he had done a similar job before. Which of the following factors caused the employee not to listen effectively:
Past experiences
Attention span
Age differences
Language skills
1. Past experiences.
Which of the following adds meaning to the words a speaker uses:
1. Tone of voice
2. Tempo
3. Accuracy
4. Economy of speech
1. Tone of voice
If a message recipient is frowning and has clenched fists, the emotional response that s/he is most likely displaying is
A. anger.
B. sadness.
C. joy.
D. nervousness.
A. Anger.
Ashley is helping Laia make soup. Ashley says, “Chop up your carrots. But first, find your cutting board. And before that, make sure you have all your ingredients.” What mistake is Ashley making in giving directions?
Giving directions that are too challenging
Giving directions out of order
Using too many big words
Using too much negative language
2. Giving directions out of order.
What should employees be willing to accept when defending their ideas objectively?
Nonverbal support
Additional responsibility
Critical feedback
Personal attack
3. Critical feedback.
What should a business employee do immediately after taking a telephone message for a coworker?
Contact a supervisor
Write an inquiry
Thank the caller
File the information
3. Thank the caller
Writing key points on notecards and then placing the cards in order of their importance is one way to
A. revise facts.
B. access files.
C. organize information.
D. verify accuracy.
C. Organize information
You're giving a presentation about your company's budget, and you want to show how the budget is divided among departments. Which type of visual aid should you use?
A line graph
A pie chart
A bar graph
A table
2. A pie chart.
Written communication is less effective when readers must
find the information they need within the communication.
follow the writer's logical train of thought.
work to understand what the communication means.
spend a minimum amount of time reading the communication.
3. Work to understand what the communication means
Before sending a professional email message to a business associate, a businessperson should
make sure that the message is typed in capital letters.
code the message's importance as “high priority.”
proofread the message for spelling and grammatical errors.
insert a vague statement in the message subject line.
3. Proofread the message for spelling and grammatical errors.
Which of the following is an example of an informational message geared toward an external audience:
1. A. An inventory report
2. An employee handbook
3. A print advertisement
4. An office calendar
3. A print advertisement.
Which of the following information should be shared immediately with all staff:
A customer has requested that the business extend its hours.
An employee of the business has been caught shoplifting.
A customer has complained about the service s/he received.
An employee of the business may soon be transferred out of town.
3. A customer has complained about the service s/he received.
Which of the following will help you have a pleasant voice when speaking to customers:
a. Speaking at a comfortable volume
b. Speaking very slowly
c. Speaking quickly
d. Speaking in a monotone voice
a. Speaking at a comfortable volume.
A business's service orientation is its level of commitment to
satisfying customers.
maximizing profits.
surpassing competitors.
gaining respect.
1. Satisfying customers.
"I'd like to have that in writing before I give you my money," best describes the __________ customer.
A. slow/methodical
B. dishonest
C. disagreeable
D. suspicious
D. Suspicious.
A good way to immediately calm an irate customer who has just made an angry complaint is to
tell the customer s/he needs to contact the corporate office.
explain company policy related to the complaint.
ask the customer why s/he thinks there is a problem.
thank the customer for identifying the problem.
4. Thank the customer for identifying the problem.
A company consistently fulfills its brand promise by using
external publicity.
touchpoints.
product-line extensions.
tangible services.
2. Touchpoints.
A determining factor in what consumers buy and what producers make is
price controls.
market research.
economic votes.
money.
4. money
Tuition reimbursement is a way to combat the problem of limited
natural resources.
human resources.
capital goods.
consumer goods.
2. Human resources.
Monica has $850 for a new computer. The salesperson at the electronics stores tries to get Monica to purchase a computer that costs $1,100, but Monica can't because she doesn't possess the
buying power.
equilibrium.
elasticity.
utility.
1. Buying power.
Selling goods and services to customers in their homes is an example of
A. wholesaling.
B. retailing.
C. discounting.
D. producing.
B. retailing