Definitions
A value system that guides all your management decisions
What is ethics
The act of being understanding and kind to customers
Hospitality
Going to the gym is an example of what
What is Recreation
A company using athletes from all over the world is an example of what?
Cultural Branding
Jack & Jill are eating at Joe's Frozen Custard. What kind of industry is this?
Food & Beverage
The support you offer to your customers:
What is Customer Service
What is a key trait of good customer service
what is tenacity
The Hospitality sector is based on providing dining and drinks to customers
what is F&B
A company gathering info for an attraction for families is an example of what?
Market Research
Robert got mad at Julie because his steak was well done instead of medium rare, Julie handled the situation by patiently talking with Robert and giving him the right meal afterward.
What kind of work trait is this?
Customer service or Patience
When a company’s main rule is to respect each other that’s an example of what?
Ethics
Making sure visitors are comfortable is an example of what?
What is hospitality
The hospitality sector is based on places where people stay temporarily
What is Lodging
What are the 4 P’s in Marketing?
Product, Price, Place, Promotion
Dan's family went on a trip to NYC through Delta Airlines, stayed at the Hotel Edison Times Square, and went on a fairy ride to the Statue of Liberty
Which 3 industries are these examples?
Lodging, Travel, Tourism
When teenagers buy from your company the most, they’re your what
Target Audience
Taking your time to understand a customer's problem
Patience
The hospitality sector is responsible for organizing events
What is event planning
A marketing strategy to approach beliefs and cultures into a brand identity
What is cultural branding
Ron and Diane both went to a local fair in their town
What kind of industry is this?
Recreational
What is the difference between customer service and hospitality?
Hospitality is being welcoming, and customer service is meeting your customers’ needs
A person who is welcoming is?
Hospitable
what type of industry is where people travel
What is Travel(ing)
Promotion of a particular product or company
Branding
Daisy drove in her van across the nation to see different cites
What kind of industrie is this?
Travel