Online & Mobile Banking
What are 3 ways our mobile banking app can help customers bank?
•Check account balances, View Recent Transactions, Deposit Checks, Transfer funds between linked M&T accounts, eStatements
Let me show you a way to efficiently to deposit checks right from your car, while traveling home from the job site.
What is mobile check deposit?
What is Remote Check Deposit?
"RCD" is service that allows our Business customers to deposit checks effortlessly without ever having to leave the office by scanning checks using a desktop check scanner attached to a PC, exactly as you do today in the branch.
What is the one advantage of a business customer making a CASH deposit at ATM?
What is extended availability until 11:59 pm?
What can our Night Drops be used for?
Customer deposits and payments. It can also be used to drop correspondence, securely hold cash drawers overnight (in case of vault error/issue), have partners/contractors drop branch keys.
Who can access a business' online banking account?
There is 1 administrator (typically the owner) per online account who manages access & can set up additional sub-users/permissions.
When you have an employee that you would like to be able to purchase gas on the company credit card account.
What is add an authorized signer (BCC)?
What is the cut-off time for checks to be posted on today's business?
10:00 pm
Number of withdrawals that can be made daily with business debit card
What is 15 withdrawals - max of $1000 day
What are some "triggers" that may mean Night Drop is a solution for your customer?
Customers that make large cash deposits. Customers that are rushing in the beginning/end of the day.
How can you overcome this objection "...I prefer to come in & take care of my business in-person"
I enjoy seeing you too! You can still come in whenever you need to however this will allow to manage your accounts and make check deposits in case you can't come in or if its after hours.
It's easy to ensure employees can only charge a certain amount on the Business Credit Card, and this can be modified by an authorized signer at any time.
What is Set Spend limit demo?
What are 3 benefits of RCD?
Saves time, saves money, safety, convenient, better access to funds, eliminates the "desk float" issue
Making a deposit after the bank closes is _______for a small business owner.
What is convenient/flexible?
How does a customer "sign up" for Night Drop & what is the cost?
Business customers that require keys to access Night Drop need a contract on file however all business customers using this service should have a contract. There is no fee associated with Night Drop. No contract is needed for retail customers.
How can you overcome this objection "..I am concerned about the security of mobile banking & who has access to my information"
The Bank has the highest level of encryption technology. You can set up facial recognition or fingerprint login. You can delegate access to others if needed and control what they can see/do online without giving them your user id/password.
When sharing the personal account integration demo, how long before the customer can see both business and personal accounts? Can you use this feature on an LLC?
What is Yes? Allowed for sole props, LLC, general partnerships and closely help companies.
What are some "triggers" that may mean RCD is a solution for your customer?
Consistently depositing multiple checks throughout the week, rushing in to the Bank at opening or closing, longer drive times to the bank.
This option allows an employee to make deposits at ATM but not withdraw funds.
What is business ATM card-deposit only? The balance-inquiry/deposit only option allows the designated employees to obtain account information or make deposits at ATM's to M&T business accounts. Cardholders cannot withdraw funds at an ATM or transfer funds between linked accounts.
What are the benefits of Night Drop?
Saves time, safe, convenient
How would you handle this customer request "Can you print me out a list of transactions from the past 2 weeks?"
Customer would like an employee to pay bills but not have access to loans, or transfers.
What is Adding a Sub User ?
How can you overcome the objection "...do you have to pay for the equipment/how much does that cost?"
There are some different options based on your relationship so let me introduce you to the branch manager so they can talk through the pricing and make it make sense for you.
Overcome the objection "I like to see you all and watch you make the deposit."
We enjoy seeing you too. By making your deposits at the ATM you can spend more time with your business needs. It will help cash flow since you won't have to pile up several days of deposits. Your funds will be in your account quicker making them available for you to use sooner.
How can you overcome the objection "..is it safe? I want to make sure my money is correctly deposited in my account."
Our secured night drop safe requires 2 people to open it. It is accessed once a day and all the contents are logged. The money should be in your account the next day and you can always verify that using your online or mobile banking.