Authentication
This document is used to verify the client can conduct account maintenance
Business resolution
Domestic and International non Truist ATM fee
$3 & $5
This system is used for the directory to look up Truist phone numbers?
Rolodex
Main Authentication manual used to verify client account
MAN-2196
False
True or False: If third party is on the line you do have to read discourse.
False
Check cashing fee non Truist account
$8
This system is used to identify and create stop payments for recurring debit card charges?
Visa Online
What Acadia guides you how to handle an abusive caller.
MAN-1454
How long does it take for an account to go into the dormant status?
365
Besides verifying the BR or SC what is an important part of authentication.
CIF comments
Wire Investigation
$25
This system is used to report a suspicious caller?
Account takeover
This Acadia helps you create an online banking profile for client.
MAN-2430
3
True or false: HRA is required for removing dormant status.
TRUE
ACH
$15 per month
up to 15...No charge
15 or more...$1 per transaction
This system is used to check the alerts that have been sent out for clients?
DAH
What Acadia guides you on how to review incoming ACH payments.
PRO-6359
This takes 5 days to arrive in a non-Truist envelope
Pin mailer
This system is used for back up HRA when not available in UD.
LexisNexis
Branch-Initiated Wire Transfer
$65
This system is used to check adjustment letters that clients have received regarding corrections that have taken place on their account.
Document Direct
This Acadia guides you through the process to assist client who is not able to access Zelle.
PRO-8807
This is an additional process is needed when a client states that a wire was sent but needs to make changes.
Wire Investigation