Sending and Receiving messages
Refers to the location, time, and occasion where communication occurs.
Context
Also known as short messaging service (SMS) or texting, sends text communication to a mobile phone
Text Messaging
Is important because it will be the first thing the recipient sees when it appears in their inbox and offers context to why they should open and read the email.
The Subject Line
What is the conflict resolution style used when there is an attempt to ignore the disagreement
Avoidance Conflict Management Style
(Blank) is the method by which you send your message.
Channel
______ Questions are used when you need a quick answer to a straightforward question.
Simple Questions
Everyone mentioned on the __ list knows who all it's being marked and sent to. They can also see their email addresses.
Carbon Copy (CC)
What is the conflict management style used when the objective is to win and to make the other lose, no matter the expense
Competition Conflict Management Style
When the sender and receiver agree on the shared meaning of a message.
Understanding
Avoid overusing _____ because it can be distracting and disruptive.
Instant Messaging (IM)
While people addressed in this category can see the addresses mentioned in To and CC, the reverse is not possible.
Blank Carbon Copy (BCC)
What I the conflict resolution used when one party tries to end the conflict by giving in to the wishes of
other.
Accommodation Conflict Management Style
If you hold a meeting at 11am, your team members may be looking forward to lunch; if you hold an emergency meeting at 6am your team may be tired. Being hungry or tired creates...
Noise
is an online service where compatible software is used to communicate instantaneously.
Instant Messaging (IM)
One of the biggest mistakes to make while writing a business email is to not check it for...
spelling or grammar-related errors
The Conflict Management style used when attempting to resolve a conflict by finding a middle ground.
Compromise Conflict Management Style
When you are acting as this, you encode your messages with verbal and nonverbal cues to help others understand what you mean
The sender
What are one of the best practices used in formal communication.
Official Announcements, Formal requests and approvals, or Legal and Compliance related matters.
___ _________ invented email as we know it in ____
Ray Tomlinson invented email as we know it in 1971
What management style is the win-win conflict management style that works to find a solution that both parties are satisfied with without feeling a sense of sacrifice.
Collaboration Conflict Management Style