What is the art of sending and interpreting messages
100
How do you improve your listening skills
What is nonverbal
eliminate perceptions
eliminate barriers
summarize
ask questions
empathize
100
Examples of Workplace Diversity
What is
Ethnic
Religious
Sexual
Racial
Disability
Age
100
Kinesics how the body communicates; communicating through body movements
What is body language
100
the ways of living built up by a group of people and passed on from one generation to the next
What is Culture
200
How can you improve your nonverbal skills?
What is Establish & maintain eye contact.
Use posture.
Improve decoding skills.
Provide more information with signals.
Self-awareness.
Appreciate the power of appearance.
200
Interpreting definition
What is listener supplies meaning to message.
figure out what speaker says
200
Advantages of Diversity in the Workplace
What is More creativity in solving problems
Greater innovation
Better relationships with global customers
Targeted marketing campaigns
More customers
Greater profits
Larger talent pool of workers
Better decision making
Higher productivity
200
Components of a Culture
What is
Value system
Religion
Decision making practices
Time orientation
Language
200
Acting against a member of a target group based not on the person’s individual merit, but on preconceived ideas or stereotypes of the group
What is Discrimination
300
What is the most common way to send a message?
What is Verbally
300
Two Types of Listening
What is casual and active
300
to be multicultural means to appreciate, value, and respect attributes of others as well as their personal cultural heritage, which may differ from one’s own.
What is Multiculturalism
300
physical distance, time, location, heat, noise, etc.
What is External barrier
300
problems with meanings, attitudes, competencies, backgrounds, emotions, etc.
What is Internal barrier
400
Elements of the Communication Process
What is Sender Receiver Message Channel Feedback Environment
400
What is the difference between Hearing and listening
What is
Hearing – physical, sound waves through ears
Listening – beyond hearing; paying attention; involves your mind
400
Two Strategies for Global Communication
What is
Use visual aids.
Recognize people from other cultures have different perceptions.
Be careful about using humor
400
List communication channels used to send messages
What is
Written
Verbally (quickest and used most often)
Nonverbally
400
Do not use acronyms, slang, or jargon, idioms
Use your best English-speaking and writing habits. English is native to approximately 12 nations
What is Strategies for Global Communication
500
Major responsibility of sender
What is Analyze audience or Analyze and understand environment. make sure the message is received
500
The Four Steps of the?Listening Process
What is
Hearing
Focusing attention
Understanding
Remembering
500
Pluralism
What is a condition of society in which numerous distinct ethnic, religious, or cultural groups coexist within one nation.
500
the Listening Stages
What is Interpreting Evaluating Responding Remembering