Show:
Business Communication, Management and Sucess
Communication Across Cultures
Working and Writing in Groups
Planning, Composing, and Revising
Adapting your message to your audience
100
Inform, Persuade, and Build Goodwill
What is the three basic purposes of communication?
100
Context is less important in these types of cultures
What is a low context culture?
100
Communication between people.
What is interpersonal communication?
100
language from a previous document that a writer includes in a new document.
What is boilerplate language?
100
The person has the power to stop a message instead of sending it on to other audiences.
What is the gatekeeper?
200
Minutes sent to employees who did not attend a meeting, a memo announcing a new profit-sharing plan for all employees and announcement of the annual employee picnic are all examples of this.
What is an external document?
200
Body Language, eye contact, smiling, gestures, personal space, touch, spatial arrangements, and time are examples of this.
What is non-verbal communication?
200
Receivers actively demonstrate that they've heard and understood a speaker by feed back either literal meaning or the emotional content of both.
What is active listening?
200
Suzannne realizes that the executive summary for her report does not contain all of the needed information, so she adds two additional points. She must do this process.
What is revising?
200
The means by which you convey your message to an audience.
What is a communication channel?
300
Includes Technology changes, entrepreneurship, teamwork, diversity, globalization and outsourcing, legal and ethical concerns, balancing work and family, job flexibility, and the rapid rate of change.
What are the ten trends in business communication?
300
These cultures focus on clock time.
What is monochronic cultures?
300
Tendency for groups to put such a high premium on agreement that they directly or indirectly punish dissent.
What is group think?
300
Brainstorming, freewriting, clustering, and talking to your audience.
What are ways to get ideas for a specific communication?
300
a group of people who share assumptions about what channels, formats, and styles to use for communication, what topics to discuss and how to discuss them, and what constitutes evidence.
What is a discourse community?
400
Face-to-face Phone conversations Presentations E-mail messages Letters computer graphics
What are types of communication?
400
Being flexible, open to change, sensitive to verbal and nonverbal behavior, sensitive to differences among individuals within a culture are important and aware of values, beliefs and practices in other cultures are important to accomplish this
What is sucess in intercultural communication?
400
State the purpose, create an agenda, allow enough time for controversial issues help with this.
How do you make meetings more effective?
400
Prepare for writing, practice writing regularly, talk positively to yourself, talk about writing to other people, and eliminate distractions will help with this.
What are ways to overcome writer's block?
400
The benefits or advantages that the audience gets by using your services, buying your productions, following your policies, or adopting your ideas.
What is audience benefits?
500
By using improper courtesy titles, conveying a selfish tone, using legalistic language, burying the main point, making a vague request and misspelling word may do this
What is the fastest way to loose Goodwill?
500
Do not use first namesbut titles ; avoid contractions; slang; and sports metaphors.
What are things to consider when writing for international audiences?
500
paraphasing, checking for feelings, checking for inferences, and buying time with limited agreement.
What are some techniques for responding to criticism?
500
It is a stategy for getting yourself to make a clear and concise statement of your point.
What is "What I Really Mean is..." (WIRMI)
500
When a document will go to multiple audiences the writer should consider this when determining the level of detail, organization, level of formality, and use of technical terms and theory.
What is the primary audience?