Channel Richness
What is a communication channel?
Various ways in which a message can be sent
The transmission of information between a sender and recipient
Communication
A preconception about members of a group, common forms include race, ethnicity, age
Bias
Hook an audience in with
Interesting or startling statistic
Audience involvement
Compelling story or anecdote
Relevant simile or metaphor
Engaging questions
Room that is too cold
Physical barrier
Communication channel with a very low channel richness
Texting, memos, reports, emails
Interference that cause the message you send to be different than the message the audience understands
Noise
Give an example of positive nonverbal communication
Sustained eye contact
Variation in tone of voice
Showing purposeful facial emotions
(posture, gestures, etc.)
Ideal number of key points in a verbal presentation
2-4
Using jargon or slang
Language barrier
Disadvantage of sending a message through email
Cannot observe tone, body language
(any nonverbal communication)
Eye contact, tone of voice, facial expressions..
Non verbal communication
Matters more than what you choose to say (the words)
HOW you say things
(tone, body language, expression, gestures, posture)
People retain information better when you combine
Visual and oral presentation methods
Leaning back in your chair or crossing your arms
Body language barrier
When should you use a telephone call as your chosen communication channel? (give at least one example)
When you need to either deliver your message or get a response quickly
When your content is more personal or controversial
When you need or want a spontaneous, dynamic dialogue with the recipient
Occurs when the listener focuses his or her complete attention on the speaker
Active listening
Sentence construction in which the subject does not do the action expressed by the verb, rather subject is acted upon
Passive Voice
A vibrant, compelling presentation delivery style that grabs and holds the attention of the audience
Dynamic delivery
An unspoken rule about how lower level employees do not talk to VP's or higher level managers
Organizational barriers
use face to face communication up front
The taxes were done by our accountant
(type of voice)
passive voice
Using contractions in an email communication is a
DO
PowerPoint slides requirements for words per line and per slide
no more than 7 words per line no more than 7 lines per slide
Differences in how you greet someone is an example of a
(shaking hands, bowing)
cultural barrier