Writing a Clear Message
What is need to write a clear message?
An Objective
What is an example of social proof?
Making decisions about where to eat based on restaurant ratings.
Which type of business correspondence would you use to ask a coworker where the copy paper is?
email or instant message
What kind of website might you use to share your experiences starting a business?
Blog
What is nonverbal communication?
Communicating using gestures and body language.
Which is the best format for a written message telling employees that the copier is out of service?
Email or Memo
What persuasive strategy is telling an employee; "Signing up will help employees' worry less about their families getting sick."?
Emotional Appeal
Which of the following words should be avoided in business correspondence?
Always, Never, Often, or Zero
Never
Which social media option is best for recruiting potential employees?
Communication must be careful and....
Intentional
What is needed to clearly communicate the information attendees need to know about a rescheduled meeting?
Specific date and time or the old meeting and the new meeting time.
How do people use logos in persuasive messaging techniques?
Logic-include statistics and facts
How should you present bad news to a customer.
In a positive and polite manner.
What is jargon and why should you stay away from it when talking to a general audience?
Technical terms; many may not understand and miss the purpose of the message
How does noise interfere with communication?
Decreases the chance and of a message being heard and understood.
What are the three elements of the writer's triangle?
Writer, purpose, audience
How do people use ethos in persuasive messaging techniques?
Credibility-educational background, past experiences
What type of business correspondence would you use to let staff know about a new policy?
Memo
What is Wiki used for?
Editing and adding materials in a secure work setting.
How might communication be open to interoperation?
People understand the speakers intent differently