Show:
Effective Listening
Cultural Diversity
Communication Process I
Nonverbal Communication
Communication Process II
100
Name the difference between hearing and listening.
Listening is paying attention to what is being said and hearing is just sound going through the ears.
100
Define culture.
The ways of living built up by a group of people and passed on from one generation to the next. Culture can be defined by a group’s nation, race or ethnic group, neighborhood, their interests, their age group, or gender.
100
What are some purposes of the communication process?
What is to establish and build goodwill, to persuade, to obtain or share information, to establish personal effectiveness, to build self-esteem
100
What are the roles of nonverbal communication?
What is to reinforce message, contradict message, substitute message,and regulate message.
100
Name 3 types of barriers to communication.
What is organizational, geographical, and environmental.
200
What are the four steps of the listening process?
Hearing, Focusing Attention, Understanding, and Remembering.
200
What are strategies for global communication?
Use your best English-speaking and writing habits. English is native to approximately 12 nations. Do not use acronyms, slang, or jargon,idioms Be aware of a culture’s form of nonverbal communication.
200
In the communication process, what is the responsibility of the sender?
What is the responsibility for formulating message.
200
Name the four types of space.
What is intimate, personal, social, and public.
200
What is formal communication flow?
What is follows established lines of authority.
300
What is the difference between casual listening and active listening?
When listening actively, you are focusing your attention towards the speaker and what they have to say.
300
Give some examples of workplace diversity.
Ethnic, Religious, Sexual, Racial, Disability, and Age
300
What are the six parts of the communication process?
What is the sender, the receiver, the message, the channel, the feedback, and the environment.
300
Name 3 ways to improve nonverbal skills.
What is establish and maintain eye contact, use posture to show interest, improve decoding skills, avoid assigning nonverbal meanings out of context, appreciate the power of appearance, observe yourself on videotape, and self-awareness.
300
What is informal communication?
What is does not follow any lines of authority.
400
What are the five stages of the listening process?
Sensing, Interpreting, Evaluating, Responding, and Remembering.
400
What are some advantages of diversity in the workplace?
More creativity in solving problems, Greater innovation, Better relationships with global customers, Targeted marketing campaigns, More customers, Greater profits, Larger talent pool of workers, Better decision making, Higher productivity
400
What are the four steps of perception?
What is select information to process, organize information, link information, and interpret information.
400
What are some types of nonverbal communications?
What is body language, space, time, and voice.
400
What are 3 individual barriers?
What is disabilities, educational, cultural, attitudes, status, experiences, and biases.
500
How much of a person's day is spent listening?
40-70%
500
What are some legal acts that helped eliminate discrimination in the workplace?
What is the Equal Pay Act of 1963, Title VII, Age Discrimination in Employment Act of 1967, Title I and Title V of the American with Disabilities Act of 1990, and the Civil Rights Act of 1991.
500
What is the difference between internal and external communication?
What is internal is within an organization and external is outside of an organization.
500
What are four types of body language?
What is facial expressions, gestures, posture, and eye contact.
500
Give the definition of perception.
What is the process of assigning meaning to a message.