Show:
Business Documents
Importance of BD
Business Correspondence
Layout of a BL
Form and Content
100
What is a business document?
A document used in business.
100
Why is business ćorrespondence important?
Because it serves as a proof /evidence/ of business transaction.
100
What is business correspondence?
Correspondence used in business environment.
100
What are the main parts of a business letter?
Header, address of the recipient, address of the sender, date, message content line, message, salutation, enclosures /attachments/
100
What forms can the business letter have?
Formal, semi-formal, informal.
200
Who uses business documents?
Business documents are used by business partners.
200
When do we issue a business document?
When the business conditions are agreed by both parties.
200
What are typical example of business correspondence?
Business letters, business emails, offers, enquiries, orders, contracts, agreements, complaints, credit enquiries, complaints, suggestions, loans, etc.
200
What do you write in case you do not know the other side by names?
Dear Sir, Madam.
200
What is the content of a header?
Identification of the company.
300
What are the types of business documents?
Paper and electronic.
300
How long do we have to keep business documents /records/?
10 and more years.
300
What can be the content of a business letter?
Offers, complaints, orders, thanks, invitations, congratulations, etc.
300
Is there a difference between Sincerely yours and Faithfully yours?
Yes, sincerely yours is a salutation to people we know by name, faithfully yours to Dear Sir or Madam. (Faithfully yours is not used in the USA).
300
What is a memo?
Memorandum.
400
Which documents are used for tax purposes?
Invoice, receipt, contract, order
400
Who is responsible for business documents correctness?
Accountant, general manager, owner of the business, auditor
400
What are the styles of business correspondence?
Formal, semi-formal, informal.
400
When do we use comma after salutation and when colon?
Comma in the UK, colon in the US
400
Is there a difference between the style of business letter and business email?
Yes, business emails tend to be less formal.
500
What are the obligatory features of a tax document?
Identification numbers, tax identification numbers, address, quantity, price, delivery date, tax rate, item identification, invoice number
500
Who are the external users of business documents?
Shareholders, banks, clients, tax authorities, statistical office, competitors, stock market.
500
What is the rule of 5 Cs?
clear, complete, concise, courteous, correct.
500
What are the closing remarks?
I am looking forward to hearing from you soon.
500
Can you use "Cheers" in a business letter?
No. (well maybe yes in the UK :-)