Business Emails

Category 1

100

Define Business Email.

An electronic, computer-assisted online communication tool.

200

Name 2 disadvantages of using business emails

Less formal than a business letter Can become impersonal or misunderstood. Creates information overload Can present some security problems for businesses

300

This is the last item in an email. It is always located on the left hand margin below the signature line and is often separated from the body with a short line of keyboard characters.

Signature

400

What should you do before sending your business email?

Proofread

500

Name 3 steps to writing a professional business email

1. Use a neutral e-mail address. 2. Use a short and accurate subject header 3. Use a proper salutation. 4. Introduce yourself in the first paragraph 5. Write the actual message. 6. Use the correct form of leave-taking. 7. Sign with your full name. 8. Proofread

Category 2

100

Name 2 advantages of business emails

No cost Saves money & time Improves communication Helps in filing Provides convenience

200

Which of the following is the correct order of a business email heading? a. From: To: Date: Subject: Attached: b. To: From: Subject: Date: Attached: c. To: From: Date: Subject: Attached:

C.

300

The ________ of a business email is no different than that of a business letter or memo.

Body

400

What does BCC and CC stand for?

Blind Carbon Copy and Carbon Copy

500

What are the problems to avoid in a business email?

1. Never send inappropriate comments, angry messages, petty remarks, or personal information through your business email. 2. Don’t shout your messages in all capital letters. 3. Be cautious about using Net shorthand or in-house abbreviations. 4. Don’t use emoticons in business writing.