Show:
Business Etiquette
SAY WHAAAT?!
Communication Skills
100
Scenario: An angry customer approaches you, whom you must address. How should you greet this costumer?
"How can I help you?
100
Scenario: An angry customer approaches you, whom you must address. What is the WRONG thing to say?
"What do you want?"
100
This is an inappropriate behavior for a job interview
Arriving late Being on your phone Unprofessional dress Chewing gum Sharing excessive personal details/inappropriate stories
200
Scenario: A client calls your office and asks to speak to Mrs. Williams. You just saw her walk into the restroom. How should you respond?
"She is unavailable at the moment. Would you like to leave a message?"
200
Scenario: A client calls your office and asks to speak to Mrs. Williams. You just saw her walk into the restroom. What's the WRONG thing to say?
"She's in the bathroom. Can she call you back?"
200
What document should you provide when applying for a job?
A resume
300
Scenario: An elderly client refuses to accept the information you are giving her. She demands to speak to your supervisor, even though your supervisor will tell her the exact same thing you did. How should you respond?
"Yes ma'am. Let me call my supervisor over here to assist you."
300
Scenario: An elderly client refuses to accept the information you are giving her. She demands to speak to your supervisor, even though your supervisor will tell her the exact same thing you did. What's the WRONG thing to say?
"Listen, you crazy old lady. My boss doesn't want to talk to you! She's just going to tell you the same thing I am!"
300
How should you greet your interviewer?
With a firm handshake
400
Scenario: You are speaking on the phone with a guest who is obviously perturbed and speaking very quickly. You do not catch everything she says. How should you respond?
"Can you repeat that again please?"
400
Scenario: You are speaking on the phone with a guest who is obviously perturbed and speaking very quickly. You do not catch everything she says. What's the WRONG thing to say?
"I didn't understand a single thing you just said. Start over."
400
What document contains information about your education and work experience?
A resume
500
Scenario: A customer is very dissatisfied with the service your company is providing and demands you do something about it. You are unsure how to address his concerns and need to ask someone else about the issue. What should you say?
"I apologize for your inconvenience. I will look into the problem."
500
Scenario: A customer is very dissatisfied with the service your company is providing and demands you do something about it. You are unsure how to address his concerns and need to ask someone else about the issue. What is the WRONG thing to say?
"I don't know what you want me to do about it. If you don't like it, get your service from somewhere else!"
500
What kind of language and body language should you use during an interview?
Formal/Professional