GENERAL KNOWLEDGE
Give me an example of 3 words that are different in British and American English.
store (shop)
pants (trousers)
cookie (biscuit)
french fries (chips)
gasoline (petrol)
truck (lorry)
Scenario: When customer approaches you, and you need to help the customer. How should you greet this costumer?
"How can I help you?
What document should you provide when applying for a job?
A resume
balance sheet, cash flow, assets, debt
ACCOUNTING OR FINANCE
What does FYI and ASAP stands for?
For your information
As soon as possible
Scenario: A client calls your office and asks to speak to Mrs. Williams. You just saw her walk into the restroom. How should you respond?
E.G "She is unavailable at the moment. Would you like to leave a message?"
Give me one example of an inappropriate behavior for a job interview or a meeting with the directors and supervisors.
Arriving late, Being on your phone, Unprofessional dress, Chewing gum, Sharing excessive personal details / inappropriate stories
interview, hiring, firing, job description
Human Resources
Mention 3 public holidays that are celebrated in a country that is NOT Mexico
Open asnswers
Scenario: An elderly client refuses to accept the information you are giving her. She demands to speak to your supervisor, even though your supervisor will tell her the exact same thing you did. How should you respond?
E.G "Yes ma'am. Let me call my supervisor over here to assist you."
How do you finish your business e-mails.
Regards, Best Regards, Sincerely, etc
logo, image, publicity, branding, advertising
MARKETING OR ADVERTISEMENT
Give me the name of 5 Official English speaking countries in the world.
USA, England, Autralia, New Zeland, Canada, Jamaica, etc
Scenario: You are speaking on the phone with a guest who is obviously perturbed and speaking very quickly. You do not catch everything she says. How should you respond?
E.G "Can you repeat that again, please?"
Mention 3 important areas/departments in your company
E.G. Finances, Marketing, Publicity, Public Relations, Human Resources, Production, etc
project plan, budget, KPIs, timeline
Manager or Team Leader
Mention 3 different ways to improve your English
Open answers
Scenario: A customer is very dissatisfied with the service your company is providing and demands you do something about it. You are unsure how to address his concerns and need to ask someone else about the issue. What should you say?
E.G "I apologize for the inconvenience. I will look into the problem."
What is the meaning of HR and CEO?
Human Resources
Chief Executive Officer
proxy, chairperson, shares, control
Board of Directors