Units 2 & 3: Work & Management
If you stay at the office after your regular schedule finishing reports, you are working...
Overtime
An app or system that is really easy to understand and operate is called...
User-friendly
When you arrive at a hotel or conference, the first thing you do is...
Check in
A new way of raising money online for a business idea without giving away lots of equity.
Crowdfunding
An office layout where everyone is in a large space with no closed doors, so you can see everyone.
Open-plan
This type of leave allows new fathers to take time off to help with a new baby.
Paternity leave
Taking a numbered ticket instead of queuing at the bank makes the process really...
Efficient
After a long trip, you might want to wash your face and [blank] up before the meeting.
Freshen up
People who give money to start a business in return for a share of profits are called...
Investors
A factory that has the most modern equipment in the world is called...
State-of-the-art
Something available to exploit and use, or a short supply of skilled staff.
Resources
Once you've built good customer [blank], they keep coming back year after year.
Loyalty
People who try to gain unauthorized access and steal information from computers are called...
Hackers
Our [blank] chain begins with the manufacturer in India and ends in our UK shops.
Supply
Key expression to open a topic in a negotiation: 'There’s something we need to [blank] with you.'
Discuss
The last day or time by which a project or piece of work must be finished.
Deadline
If a customer has a problem or a question, you might put them through to customer...
Services
Files containing sensitive banking details are scrambled or [blank] to keep them safe.
Encrypted
The problem with using [blank] is that they add an extra fee to the final cost of products.
Middlemen
If you want to propose a compromise during a negotiation, you can say: 'I'll meet you [blank].'
Halfway
When you don't do everything yourself and pass tasks to others, you...
Delegate
Our aim as a business is always to [blank] your expectations every single time.
Exceed
Customer records that are weak and easily attacked are considered [blank] to identity theft.
Vulnerable
All our pots are [blank], which makes them expensive because they aren't mass-produced.
Handmade
Key expression to totally accept an offer and close the deal: 'It's a [blank].'
Deal