Business English Quiz

Business Vocab

100

What does ROI stand for?

a) Return on Investment

b) Revenue of Interest 

c) Rate of Income 

d) Retail Overhead Index  

a) Return on Investment

200

Which term refers to the money a business earns from selling its products or services? 

a) Profit 

b) Revenue 

c) Budget 

d) Investment

a) Profit

300

What is the practice of contracting specific business functions to external third-party service providers called?

Outsource

400

In marketing, what does the acronym B2B represent?

Business to Business

500

What does SWOT stand for in business analysis?

Strengths, Weaknesses, Opportunities, Threats

Business Communication

100

What is the term for the specific group of customers a business aims to serve with its products or services? 

a) Target Audience 

b) General Public 

c) Mass Market 

d) Customer Base

a) Target Audience

200

What is the term for a written document outlining a business's objectives, strategies, and financial projections?

a) Business Report 

b) Business Plan 

c) Business Proposal 

d) Business Analysis

b) Business Plan

300

Which term refers to the process of creating a unique image and identity for a brand in the minds of consumers?  

Branding

400

In the context of business planning, what does "KOI" stand for, and why is it significant for a company's success?

Key Opinion Leader

500

Describe the key elements that should be included in a complaint letter to the company to ensure it effectively conveys your concerns and requests for resolution.

Sender's name and contact, Detailed Description of the Issue, Supporting Evidence, Request for Timely Action

Business Meetings

100

Describe the role of a meeting facilitator or chairperson.

A. Setting the Date and Time

B. Guiding the Meeting

C. Taking Meeting Minutes

D. Technical Support

B. Guiding the Meeting

200

Why are meeting minutes or notes important?

A. Meeting Invitations

B. Formal Record-Keeping

C. Meeting Plans

D. Break Time Schedule

B. Formal Record-Keeping

300

Who is responsible for recording information during a meeting?

Secretary

400

What is the primary purpose of a business meeting?

Facilitate communication, collaboration, and decision-making

500

In the context of international business meetings, what cultural considerations should participants be aware of to promote effective cross-cultural communication?

Cultural considerations such as language barriers, non-verbal communication differences, varying attitudes towards time and punctuality, differing negotiation styles, and diverse business etiquette practices

Bonus Vocab

100

What does the acronym "CEO" stand for in a business context?

a) Chief Entertainment Officer

b) Chief Executive Officer

c) Chief Education Officer

d) Chief Email Organizer

b) Chief Executive Officer

200

What term is used to describe a written document that introduces and summarizes a person's professional background and qualifications?

a) Cover letter

b) Report

c) Business plan

d) Resume (CV)

d) Resume (CV)

300

In business, what does the acronym "FAQ" stand for?

Frequently Asked Questions

400

In an email subject line, what does "ASAP" typically stand for?

As Soon As Possible

500

What is the term for a person who invests money in a business with the expectation of earning a profit?

Investor

Bonus dilemmas

100

Customers are complaining about product quality, and this is damaging the company's reputation. What would you do?

• Conduct thorough quality control checks during production.
• Establish a customer feedback system to identify and address quality issues promptly.
• Invest in staff training and equipment upgrades to improve quality.
• Offer refunds or replacements for dissatisfied customers.

200

The company discovers that a supplier is engaged in unethical practices, but changing suppliers may increase costs. What would you do?

• Conduct an audit to confirm the supplier's unethical practices.
• Negotiate with the supplier to improve their ethical standards.
• Seek alternative suppliers with better ethical records.
• Communicate the company's commitment to ethical sourcing to customers.

300

Customers are concerned about their online data privacy, and the company's data handling practices are under scrutiny. What would you do?

• Review and update privacy policies to ensure compliance with data protection regulations.
• Enhance cybersecurity measures to protect customer data.
• Educate employees on data privacy best practices.
• Be transparent with customers about data collection and use.

400

The company needs to reduce costs significantly, but this may require employee layoffs or benefit cuts. What would you do?

• Explore cost-cutting measures that don't directly affect employees, such as optimizing processes.
• Consider temporary measures like salary reductions or furloughs instead of layoffs.
• Communicate openly with employees about the financial challenges and involve them in brainstorming cost-saving ideas.
• Offer support services like career counseling or retraining for affected employees.

500

The company faces pressure to reduce its environmental impact, but sustainable practices may increase costs. What would you do?

• Conduct an environmental impact assessment to identify areas for improvement.
• Implement energy-efficient technologies and sustainable sourcing practices.
• Educate employees on sustainable practices and engage them in environmentally friendly initiatives.
• Communicate the company's commitment to sustainability as a competitive advantage.