Redundant
Wordy Phrases
Professional Emails
Listen!
Spelling
100
Redundant/redundancy means this
Repetitive, unnecessary
100
Replace the wordy phrase with one word
As of late
Lately
100
What is the equivalent of yelling in an email?
ALL CAPS!!!
100
Summarizing what we have just been told is called ___________ listening.
Reflective
100
Correct this error - vommitting
Vomiting
200
Remove the redundant word KNOWLEDGEABLE EXPERT
Knowledgeable
200
Due to the fact that
Because
200
bcc stands for this
blind carbon copy
200
True or False - Active listening happens naturally.
False - this is an intention habit that we must develop. Active listening is a conscious process.
200
Correct this error: abcess
Abscess
300
Remove the redundant word ACTUAL FACTS
Actual
300
In the course of
During, while, in, over
300
What can you do to prevent accidentally sending an email that you don't want to send (it isn't ready, it's emotionally charged, etc.)?
draft it in a document or
do not put an address in the recipient box when crafting it
300
The 3 A's of active listening are...
Attitude, Attention, Adjustment
300
Correct this error: Gingavitus
Gingivitis
400
Remove the redundant word - PIN NUMBER
Number
400
Aware of the fact that
know/knew, aware
400
Never send emails when you are __________.
Emotional or under the influence
400
Name one positive thing that happens when we listen actively and reflectively.
We show we care - about the person and the message
We solve problems and/or resolve conflicts
We manage our time more effectively - fewer misses/improved accuracy
400
Correct the spelling error: I wanted there vehicle, not the one we got.
I wanted their vehicle...
500
Remove the redundant word YOUNG INFANT
Young - you can't remove infant because "young" is subjective, relative to the speaker's age, whereas an infant is recognized to be under 1 year of age.
500
In this day and age
Nowadays or Today
500
If you are struggling to compose an email you should probably opt for this instead...
face-to-face meeting (or a call at least)
500
To actively listen you must do these two things
Be attentive and responsive
500
Correct the error: Opthamology
Ophthalmology