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Customer - Supplier Sequence
Inquiries and Orders
Business Trends
Cause, Effect and Contrast
To correct or not to correct, that is the question...
100
Something you say or write when you are not satisfied is a..
complaint
100
"We met last Thursday on your stand at the Munich Trade fair" is an example of a/an
Inquiry (how you got in contact)
100
Provide the antonym for to reach a peak to fluctuate
to hit a low to be stable
100
Provide 2 other synonyms for "therefore"
That is why For this reason
100
"The seats in our planes are specially comfortable and designed to fit our passangers' needs."
especially comfortable BUT specially designed
200
What is the difference between an invoice and a quotation?
Invoice: a request for payment Quotation: a document giving detailed information about the cost of something
200
Complete: "Your order has been _______. You can ______ shipping details on our website".
processed track
200
Provide the adverbs for the following: "to increase slowly over a long time" "to increase noticeably" ""to increase suddenly"
1. gradually 2. significantly 3. sharply
200
"Sales were boosted because of the marketing campaign". Replace "because of" for a similar connector
Due to
200
"When looking at the final figures, it can be noticed that the increase was result from the marketing campaign."
"was result from" should be either.. 1. was a result of 2. was due to
300
Provide the formal, written phrase to say you have received something
"I acknowledge receipt/ the reception of.."
300
Formulate the reply with the following words: stock - apologise - temporarily - inconvenience
We are temporarily out of stock of this item. We apologise for any inconvenience we may have caused.
300
Complete with the correct preposition 1. Sales increased ___ 10%. 2. There was an increase ____ 5% ____ sales. 3. Sales increased ____ 20.000 ____ 22.000.
1. by 2. of / in 3. from / to
300
Complete the sentence with a form of the verb "stressed" to fit into the following sentences: The end of the year is so _____ that employees and employers often have rows. Our end of the year report is such a _____ that finishing it is an ordeal.
so + adjective (stressful) such + noun (stress)
300
"I believe sales are likely to fluctuate as a result of the country's worrying economic situation."
It's correct: "to fluctuate" refers to instability.
400
Provide 3 collocations with "order" (verbs)
place an order make an order correct an order
400
Provide 3 formal inquiries for information or assistance.
Would you be able to help me with...? Could you please..? I would appreciate it if...
400
Explain the difference between "will" and "going to" for predictions. Which one collocated with "probably"?
Will: general belief based on prior experience or personal thought. Goint to: prediction based on strong evidence, for example looking at concrete numbers. It's more certain. "Will" collocates with "probably"
400
Complete with the correct preposition: lead ___ resulted ___ or ____ because ___ due ___
lead to result in or from because of due to
400
"There was a slightly increase in sales last term."
"Slightly" should be "slight".
500
Which are the 8 steps of the customer-supplier sequence?
1. make an inquiry 2. send information 3. request a quotation 4. give a quotation 5. make an order 6. send an invoice with goods 7. make a complaint 8. solve the problem
500
Put in order: a) We feel sure that we will be able to represent your interests here in England. May I suggest that I call you at your convenience to discuss the matter further? b) Thank you for your email of 10 April asking for information about our financial services. c) You will also note we have represented several Chinese companies, including one of China's major textile importers. Naturally, our experience in this field includes settling deals. d) You will see that we give a list of our recent clients, which includes well-known companies. e) I am attaching a document that gives full details of the range of service we offer.
1. b 2. e 3. d 4. c 5. a
500
Categorise the following expressions into "definite", "probable" and "possible" 1. I expect that sales will increase. 2. Sales could increase. 3. I'm sure that will increase.
Definite: 3 Probable: 1 Possible: 2
500
Provide the correct connector and 2 other alternatives: "_______ the Airline had a boost in sales last year, it is still important to work hard on marketing campaigns for the upcoming year."
Even though Despite Although In spite of the fact that Though (more informal)
500
"I would greatly appreciate if you could send me those final figures as soon as possible."
(...) appreciate it if you could send me (...) I appreciate you sending me... I appreciate your sending me...