Show:
Business Etiquette
SAY WHAAAT?!
Communication Skills
Vocabulary I
Vocabulary II
100
Scenario: An angry customer approaches you, whom you must address. How should you greet this costumer?
"How can I help you?
100
Scenario: An angry customer approaches you, whom you must address. What is the WRONG thing to say?
"What do you want?"
100
This is an inappropriate behavior for a job interview
Arriving late Being on your phone Unprofessional dress Chewing gum Sharing excessive personal details/inappropriate stories
100
One of your coworkers slanders the supplier for your company.
What is "malign"?
100
A friend is leaving, and you feel like giving your friend a fancy greeting goodbye in French.
What is "Adieu!"?
200
Scenario: A client calls your office and asks to speak to Mrs. Williams. You just saw her walk into the restroom. How should you respond?
"She is unavailable at the moment. Would you like to leave a message?"
200
Scenario: A client calls your office and asks to speak to Mrs. Williams. You just saw her walk into the restroom. What's the WRONG thing to say?
"She's in the bathroom. Can she call you back?"
200
What document should you provide when applying for a job?
A resume
200
Your company will no longer accept payments with $100 bills without first marking them with a counterfeit pen because they received some bills that were fake.
What is "bogus"?
200
You were new employee at the company, but now you have comfortably settled in to your new position.
What is "assimilate"?
300
Scenario: An elderly client refuses to accept the information you are giving her. She demands to speak to your supervisor, even though your supervisor will tell her the exact same thing you did. How should you respond?
"Yes ma'am. Let me call my supervisor over here to assist you."
300
Scenario: An elderly client refuses to accept the information you are giving her. She demands to speak to your supervisor, even though your supervisor will tell her the exact same thing you did. What's the WRONG thing to say?
"Listen, you crazy old lady. My boss doesn't want to talk to you! She's just going to tell you the same thing I am!"
300
How should you greet your interviewer?
With a firm handshake
300
The salesman anxiously await the time period between the end of the current sales quarter and the start of the next sales quarter. If
What is "interim"?
300
What is "exorbitant"?
400
Scenario: You are speaking on the phone with a guest who is obviously perturbed and speaking very quickly. You do not catch everything she says. How should you respond?
"Can you repeat that again please?"
400
Scenario: You are speaking on the phone with a guest who is obviously perturbed and speaking very quickly. You do not catch everything she says. What's the WRONG thing to say?
"I didn't understand a single thing you just said. Start over."
400
What document contains information about your education and work experience?
A resume
400
After your company closes for a holiday, the office manager is flooded by calls the following business day.
What is "inundate"?
400
It is December first, and you cannot wait until you get your Christmas bonus check. You carefully count down the date's arrival on the fifteenth.
What is "advent"?
500
Scenario: A customer is very dissatisfied with the service your company is providing and demands you do something about it. You are unsure how to address his concerns and need to ask someone else about the issue. What should you say?
"I apologize for your inconvenience. I will look into the problem."
500
Scenario: A customer is very dissatisfied with the service your company is providing and demands you do something about it. You are unsure how to address his concerns and need to ask someone else about the issue. What is the WRONG thing to say?
"I don't know what you want me to do about it. If you don't like it, get your service from somewhere else!"
500
What kind of language and body language should you use during an interview?
Formal/Professional
500
A large bonus incentive will be given to the company's branch with highest sales quarter.
What is "apex"?
500
You are selected by your company to attend a conference in another state. Your company will compensate you for all your travel expense. Their accountant complains that the gas prices are excessively high.
What is "exorbitant"?