Business Activities
Includes attention to product, price, promotion and place.
What is marketing?
The process or coordinating resources to accomplish an organizations goals.
What is management?
Pay or wages for work completed.
What is compensation?
Polite behavior; good manners.
What is common courtesy?
Typically hired from within the company.
What are first-line managers?
If one business activity changes, all other activities must adjust.
What is the interrelation of business activities?
People who work to produce goods or services.
What are human resources?
Fulfilling the requirements of the law.
What is compliance?
The people (i.e., employees) who work cooperatively together to achieve business goals.
Who are internal customers?
Individual whose job involves carrying out management functions.
What is a manager?
What is financial analysis?
The ability to see the "big picture" and think about how things will work together.
What are conceptual skills?
A project organized and sponsored by a company to help its employees.
What are employee-assistance programmes?
Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction.
What is customer service?
The ability to see the “big picture.”
What are conceptual skills?
The process of planning, controlling, and organizing an organization or department.
What is strategic management?
All the sources of money available to a business.
What are financial resources?
Human resources management tasks that must be performed when a new employee joins the company (e.g., orientation and paperwork).
What are on-boarding activities?
All the opportunities that businesses have to connect with customers and reinforce their brand value
What are touchpoints?
To be able to answer questions, give directions, and solve problems.
What are technical skills?
The process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data.
What is information management?
Managers who report to top-level management and who have supervisors who report to them.
What is mid-level management?
Job preparation or induction training in which new employees are acquainted with their surroundings and are given general information about the company and its policies as well as specific information about their jobs.
What is orientation?
Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems.
What is being proactive?
To be able to communicate, interact, and build relationships.
What are interpersonal skills?