CR-003
Businesses must keep in mind that word-of-mouth promotion can be
negative
Why should managers know how to do the work of the workers they supervise?
To have realistic expectations for workers
The people who work to produce goods and services are known as
human resources
A business can be described as a(n)
organized effort to produce goods and services
Burger King and McDonald’s are examples of
direct competitors
Building positive customer relations is one of the least expensive ways for a business to
compete with other businesses
A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.
controlling
The first task in the HR management activity of staffing is
determining need
A business that exists to fulfill a specific mission or undertaking is called a __________ business.
nonprofit
If a consumer chooses to go to the movies rather than to a pizza parlor, then the movie theater and the pizza parlor are
indirect competitors
Having positive customer relations means making customers
happy
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating
technical skills
A commission or bonus is an example of a form of
compensation
Every business must accomplish which of the following:
Produce or provide goods/services
Most businesses put their greatest competitive efforts into competing
with direct competitors.
Businesses strive to retain current customers because
it’s less expensive than attracting new customers
What must managers be able to do if they want employees to understand the business’s goals and be productive?
Communicate clearly
In what way might an HR manager be involved in employee benefits?
Determining eligibility and costs
Financial analysis occurs when a business
keeps accurate expense records
An electronics store charges less for a new television than other electronics stores. The store is engaging in __________ competition.
price
As an employee, you can help your company build positive customer relations by
reporting customer feedback
Why do top-level managers usually receive high salaries?
Their decisions affect the entire company
The part of staffing that involves seeking out and attracting qualified potential job candidates is called
recruiting
Within a local pizza shop, financial analysis is most likely used to
obtain funding for supplies
When Maura purchased a new car, she was able to get part of the purchase price back from the car’s manufacturer. The car’s manufacturer engaged in
offering rebates