Table Settings
Where does the bread plate go for any place setting
top left of place setting
When writing business e-mails, it is important to
be concise/to the point
What do you do when you have to cough/sneeze during dinner?
Turn your head and cough into shoulder
What is the definition of tipping?
reward someone with money for a service
When you are unavoidably late for a meeting, what is the best thing to do?
let them know and apologize when appropriate
The blade of the knife should always face _____ after being used
towards you
What should you do with your phone when you are in a meeting, at a dining event, etc?
Turn it off or put it on silent
Always pass food from ______ to ______
Left to right
Who gets tipped $1-$3 a DAY?
hotel maid service
You are seated at your work station when the department manager introduces you to a new employee.
Stand up and extend your hand
What side of the plate does the spoon go on?
The right
When leaving a business voice-mail, you should:
A. Be brief and concise.
B. Limit your message to one sentence.
C. Leave as much information as possible
A: Brief and concise
Who pays for the business lunch?
The person who invited everyone
Taxi, Limo, or Van Driver;
Room Service; Wait Staff receive ____ to ___%
15-20%
In a business lunch you should:
A. Eat as fast as possible to show the boss you don’t waste time.
B. Eat slowly and make the meeting friendly and casual.
C. Pace your eating with the employer’s.
C-keep pace with employer
Top right of plate
Phone calls from colleagues should be returned
When you get confused by all of the silverware, just remember to work from the ______ ______
outside - in
Who receives $5-$10 for assistance
Concierge
How can you help yourself remember someone's name?
Put the name to the face and use the name in coversation
Where does the butter knife go for a dinner setting and which way does the blade face?
On the bread plate facing you
Before forwarding an email make sure you delete__________
All of the previous email addresses
What do you do when you drop the napkin at a restaurant?
Leave it - ask for new one
Driver of the courtesy shuttle receives $_____
$2 per traveler
Thank you notes should be sent within ______ hours
48 hours