Business Etiquette and Success
Phone Etiquette
Meeting and Conference Etiquette
100

Introducing new and original ideas or methods

Innovative

100

How should you start a phone call?

Introduce yourself

100

Who is in charge of setting up and running a meeting?

Chairperson

200

Consistently trustworthy and dependable

Reliable

200

Demonstrating competence, skill and respect in a business environment?

Professional

200

Why should you maintain good posture during a meeting?

To show that you're paying attention.

300

Achieving maximum productivity with minimum wasted effort or expense

Efficient

300

If you need to cancel you should apologize and...

Let them choose the makeup schedule

300

What should you do if it is your first time in a meeting?

Observe

400

What is it called when you are judged on how you speak, act, and what you are wearing?

First Impression

400

What is making a basic outline and opening websites you may need?

Preparing for a business phone call

400

Capable of adjusting and thriving in different situations?

Adaptable

500

What is generational awareness, body language, social events, and individual communication styles?

Factors that impact your etiquette

500

What two times should you schedule phone calls?

Late morning and early afternoon

500

Placing the needs and satisfaction of customers at the forefront?

Customer-centric