Logos, Pathos, Ethos
_____________ is used to enhance a speakers credibility.
Ethos
What is emotional intelligence?
Acknowledging how you feel and finding ways to understand why you feel a certain way.
To "know thyself" and to know others
Name 3 types of non-verbal communication.
Gestures, Eye contact, Body language, Facial expressions, Voice tones
What is the golden rule?
Treat others as you want to be treated.
What are 4 things usually included in an e-mail automatic signature?
Full name, Position title, Company name, Company Logo, Office number, Direct line, Email address, Quote
What does etiquette mean?
Making people feel more comfortable.
Name 3 qualities of a good orator.
Set a tone meant to inspire.
Be bold and confident.
Give your audience a vision to embrace.
Use what you know and what you’re given.
Know when simple best.
Speak from your heart.
Use your environment.
Convey earnestness.
Don’t be afraid to turn up the volume.
Double down on human dignity.
Speak truth to power.
Say it as it is. If it’s wrong, say it’s wrong.
Be straightforward to drive home a point.
Use your voice for others.
Give an example of a quality of logos.
Statistical analysis, Data driven research, Facts, Anecdotes, Metaphors, Graphs and maps, Pre-researched case studies
What are the 3 T's for emotional intelligence?
Tact, Timing, Trust
What does empathy mean?
To put yourself in someone else's shoes. To show that you understand and respect another person's feelings.
What might it mean if two people are leaning away from each other during a conversation?
They don't like each other!
What is a cliche?
Give one example.
A cliche is a word or phrase that is used so often it loses meaning and/or impact.
Name two important qualities for an email to a colleague.
Keep it grammatically correct, Refrain from using emotionally charged language, Understand the BCC, CC fields, Know when to use "reply" and "reply all", Reference attachments, Include disclaimers about attachments, Summarize any links, Keep it brief, Make every word in the subject line count
Why is etiquette important?
Creates a mutually respectful atmosphere.
What are the 3 qualities of an ethical communicator?
Egalitarian, Respectful, Trustworthy
Give an example of a quality of ethos.
Confidence in delivery, Personal branding (i.e. talking about your credentials or qualifications), Choosing credible sources, Talking about your personal experiences as a sign of your credentials.
What does it mean to be tactful?
Choosing the right words when responding to a person.
What does sympathy mean?
You can extend your feelings FOR another person. Meaning you can feel sad for another person, or anger for them.
What is one unique aspect of eye contact in the United States that is different in other countries?
In the U.S. we don't maintain eye contact, we make eye contact for about 3 seconds and then shift our focus to other things.
Name 3 things that strong communication can do.
Change history, Influence cultures, move communities, Open discussions, Change minds
What is a general rule when using emojis at work?
Make sure that you know the person you are working with on a more personal level or wait for them to use emojis first.
Name two possible replacements for the traditional handshake.
Elbow bump, Wave, Foot tap, Head nod, Yoga bow
Name two speakers who used pathos extremely well.
Martin Luther King Jr., Nelson Mandela, Among others with explanation
Why is timing so important?
You need to watch your watch because other people are giving their time to speak and/or listen to you so you need to respect their time as they are respecting yours.
Why is important to understand hand gestures before traveling to a different country?
Because hand signals can be entirely respectful in one country and entirely disrespectful in another.
Explain the difference between intrapersonal and interpersonal communication.
Intra means "inside oneself" and inter means "with others". Intrapersonal communication is about inner communication and understanding one's emotions. While interpersonal communication is about communicating with others and understanding how they feel.
Why is important to be careful about who we email?
Because emails are not always private and can easily be forwarded. It's best to assume all emails are public.
Name 4 qualities of a great leader.
Be a good listener.
Care and respond to people’s needs.
Consistent, fair and honest.
Transparent and above reproach.
Have empathy.
Be available and approachable.
Be strong and courageous yet also calm and understanding.
Have a variety of communication skills.
Have passion and enthusiasm.
Be dynamic and forward thinking.
Be sensitive to other needs.
Recognize hard work and accomplishment.
Provide support for others.
Trust your people.
Give appropriate duties to the appropriate person.
What is an example of "doublespeak"?
Saying ethnic cleansing instead of genocide, Saying collateral damage to refer to death of a person, Other expressions using dark humor, Referring to people as anything that takes away their humanity
____________ is used to inspire people and appeal to their own humanity.
Pathos
What does O.C.E.A.N. stand for?
Openness, Conscientiousness, Extroversion, Agreeableness, Neuroticism
Give two reasons why non-verbal communication is important.
It's fast, fluid, more believable,and helps to determine if a person is lying.
What does it mean to be egalitarian?
To believe in a more equal society with equal rights and opportunities for all.
What is a good tip for knowing how to dress when there is no formal dress code at a company?
Dress like the person in the position you want to have in your next promotion.
H-E-Double-Hockey-Sticks, Old people instead of senior citizen, Kids when referring to young adults, Lunatic asylum instead of mental institution
Name 3 qualities of a prepared communicator.
Clarity, Brevity, Impact, Value, Context