Formal or Informal?
“Hey, can you send me the info?” → formal or informal?
Informal
What’s a formal way to say “I want”?
“I would like…”
Gimme the info!”
Could you please provide the information?”
Spell “b*”
business
“Could you please provide more details?”
Formal
What’s a formal ending phrase?
Yours faithfully,
Yours sincerely,
“You guys sent the wrong product.”
“I received the wrong product.”
Spell “c*”
customer
“I would like to request…”
Formal
Write one polite request phrase.
“Could you please…”
“Fix this ASAP.”
“Could you please resolve this as soon as possible?”
True or false: Formal letters use contractions like “I’m.”
False
“Thanks bro, appreciate it.”
Informal
What phrase means “thank you before something happens”?
“Thank you in advance.”
“What the hell is this?”
“I am writing regarding an issue with…”
What is the formal greeting when you don’t know the name?
Dear Sir/Madam,
Rewrite: “Yo, I want my money back.” in formal language.
“I am writing to request a refund.”
Which advanced phrase means:
“I understand your problem, and I will try to help you”?
Choose the best formal option:
A) “I’ll try, don’t worry.”
B) “I acknowledge your concern and will look into the matter.”
B) “I acknowledge your concern and will look into the matter.”
“Hey, I bought something and it sucks. Fix it.”
“Dear Sir/Madam,
I am writing to report a problem with a recent purchase.
Could you please provide a solution?
Kind regards,”
Lightning challenge: Name three formal letter situations.
Complaint, job application, info request, refund, etc.